Mazhar ul Islam

Service Delivery Lead at DXC Technology Norge (Syscom)
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Contact Information
us****@****om
(386) 825-5501
Location
NO
Languages
  • English Professional working proficiency
  • Urdu Full professional proficiency
  • Hindi -
Skills

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Credentials

  • ITIL® 4 Strategist Direct, Plan and Improve Certificate
    AXELOS Global Best Practice
    Mar, 2021
    - Oct, 2024
  • ITIL® Foundation Certificate in IT Service Management (V4)
    AXELOS Global Best Practice
    Mar, 2021
    - Oct, 2024
  • ITIL® Foundation Certificate in IT Service Management (V3)
    AXELOS Global Best Practice
    Mar, 2017
    - Oct, 2024
  • Certified ScrumMaster® (CSM®)
    Scrum Alliance
    Aug, 2021
    - Oct, 2024

Experience

  • DXC Technology Norge (Syscom)
    • Service Delivery Lead
      • Mar 2022 - Present
  • DXC Technology
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Professional Delivery Coordinator
      • Aug 2016 - Present

    • ITO Service Delivery Consultant
      • Apr 2017 - Mar 2022

      1. Being a part of the DXC Escalation Management Team, need to ensure that all Escalations are managed efficiently and closed within the appropriate timelines.2. Relationship/Business Management - To build and maintain professional relationships with Business Owners and Users3. Communication and Collaboration - To communicate clearly and professionally the Business Customers requirements to the delivery teams4. Achieve the required company quality standards ensuring both internal and external customer satisfaction5. Managing the roster for various teams Show less

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Ito service delivery consultant
      • Aug 2016 - Apr 2017

      Command center lead Command center lead

  • Mindteck India Limited
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Queue manager
      • Oct 2015 - Aug 2016

      Queue management Queue management

  • Standard Chartered Bank
    • Singapore
    • Financial Services
    • 100 - 200 Employee
    • Senior client care executive
      • Jun 2013 - Sep 2015

      Senior client care associate Senior client care associate

Education

  • Al-Ameen Arts, science & Commerece College, Hosur Road, Bangalore-27
    Bachelor of Commerce (B.Com.), Finance and Financial Management Services
    2010 - 2013
  • Al ameen arts, science and commerce college
    Bachelor of Commerce (B.Com.), Business/Commerce, General
    2010 - 2012

Community

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