Mazhar Masood
Chief of Food Service Solution Support at K&N's- Claim this Profile
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English -
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Urdu -
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Punjabi -
Topline Score
Bio
Credentials
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Leadership Excellence Accelreation Program Harvard Business School
Harvard Business SchoolJul, 2010- Nov, 2024
Experience
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K&N's
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Pakistan
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Food and Beverage Manufacturing
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300 - 400 Employee
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Chief of Food Service Solution Support
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Apr 2016 - Present
• Leading the professional customer business segment (B2B) by providing product & value solutions as per diverse customer requirements and changing market scenarios.• Help implementation of B2B customer channel approach - manage effective customer relationship Management . Creating synergy amongst cross functional departments• Lead development of annual strategic plan. Work closely with other functions within the business and develop a well-directed plan.• Developing food service solution team which is equipped with all technical and Management skills, through effective training plans• Work closely together with the Sales team; provide supporting technical details and winning arguments to win the customer and meet commercial targets. Sales B2B team capacity building and training need identification.• Close liaison and working with R&D for the food Service product improvements and new developments as per specific customer need or changing market trends• Continuous Food service customer need identification researches and studies with feedback., strategic fix to customer problems and perception barrier about brands • Strategic initiatives to effectively evaluate existing professional customer base, identifying customers who are leading to a “disconnect” and actions for their retention.• Providing an interactive platform to show case the existing and newly developed product solutions, a direct marketing tool, make customers part of solutions. • Representing organization on the different Govt. and private forums to contribute towards industry overall development• Leading cross functional teams (CFT) to deliver the assigned projects with all effectiveness• Support operations / supply chain for the backward integration projects to create operational excellence and service improvement • Customer channel wise customer communication development in the form of “available solutions of product and value”
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METRO Pakistan (Pvt) Limited
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Wholesale
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700 & Above Employee
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Head of Supply Chain Management
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Mar 2012 - Present
• Development of midterm and long term Supply Chain Strategy in correlation to the overall company objectives and its implementation• Designing & implementing an effective logistics network nationwide and flow type optimization• Leading the stock management drives for ordering, old stock management, stock days etc. from networking capital management perspective• Top suppliers collaboration for performance feedback and improvement plans, joint business planning • Identifying & initiatives Supply chain cost saving measure for company profitability• standard operating procedures for different supply chain functions and ensuring their implementation • Setting up Departmental Performance KPIs at individual team member level and periodic review • Leading Supply Chain role and agenda in cross functional team (CFT) setups
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Head of Quality Assurance
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Nov 2008 - Mar 2012
• Organizational structure and personnel development • CFT (Cross Functional TEAM) Project Management for the related expertise • Developing mid-term and Long-term Quality strategy in line with company strategic plans and accordingly quantifying them in the forms of KPIs• Developing auditing schemes to assess the effectiveness, post evaluations and improvement plans• Process Standardization for Stores, Customer Delivery Services & Logistics Centers • Product Standardization: exclusive brands/Unbranded segments/Ultra fresh/ Import & export• As an integral part of backward integration, developing the Suppliers as per METRO standard requirements, trainings as per need, evaluations & collaboration • Central lead to the Customer Response Management System, Incident & Crisis management• Follow-up and adherence to the application National and International Quality Regulations • Sustainability initiatives and Environment control• Quality bench marking & communication (internal & external)
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Mayfair Group of Companies
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Pakistan
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Food Production
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300 - 400 Employee
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Manager QA & Research & Development
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Dec 2002 - Nov 2008
• Establishment of quality plans and process monitoring system to ensure quality products.• Designing verification system against implemented standards, auditing towards implemented systems like ISO 9001, ISO 14001, HACCP, BRC.• Verification of products, ingredients, nutritional information and labeling requirements to meet food safety, quality, legality & regulatory standards for exports• Designing & implementing Statistical Process Control (SPC) • New product development, costing, sensory evaluation & verification/validations “Process capability/efficiencies , reduction of losses (rework & down time)” • Client liaison regarding out sourcing to labs, certification bodies, legal & regulatory authorities. • Supplier development schemes through supplier audits & trainings to ensure availability of legally safe & quality raw materials • Customer complaint handlings, root cause analysis and corrective actions • Development of Trainings schemes to enhance food safety, quality & system awareness
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K&N's
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Pakistan
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Food and Beverage Manufacturing
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300 - 400 Employee
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Manager QA & Product Development
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Jun 1998 - Dec 2002
• Team leader for Food Safety System (HACCP)• Quality improvement for product process control (end to end)• Evaluation of physical, chemical & biological characteristics of Incoming Raw Material• Designing, Implementing and evaluating Good Manufacturing Practices at processing plant• Physical & chemical characteristics verification of ingredients and finished products • Responsible for evaluating market returns & handling of customer complaint• Trainings of staff on food safety & quality areas• Product Development & Sensory Evaluation
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Education
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1995 - 1997
University of Agriculture, Faisalabad
MSc Hons, Food Science and Technology -
1991 - 1995
University of Agriculture, Faisalabad
BSc Hons, Food Science and Technology
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