Mazen Hawwa
IT - Systems Development and Data Analytics Consultant at Massarat FZCO- Claim this Profile
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Bio
Credentials
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Data Scientist in Python Path
Dataquest.ioAug, 2021- Nov, 2024 -
Spark and Map-Reduce Course
Dataquest.ioAug, 2021- Nov, 2024 -
Data Analyst in Python Path
Dataquest.ioJun, 2021- Nov, 2024 -
Command Line: Intermediate Course
Dataquest.ioMay, 2021- Nov, 2024 -
Hypothesis Testing: Fundamentals Course
Dataquest.ioMay, 2021- Nov, 2024 -
Probability and Statistics with Python Path
Dataquest.ioMay, 2021- Nov, 2024 -
APIs and Web Scraping with Python Path
Dataquest.ioMar, 2021- Nov, 2024 -
Data Analysis in Business Course
Dataquest.ioMar, 2021- Nov, 2024 -
Data Analysis and Visualization with Python Path
Dataquest.ioFeb, 2021- Nov, 2024 -
Intermediate SQL for Data Analysis Course
Dataquest.ioFeb, 2021- Nov, 2024 -
SQL Fundamentals Course
Dataquest.ioFeb, 2021- Nov, 2024 -
Text Processing in the Command Line Course
Dataquest.ioFeb, 2021- Nov, 2024 -
Data Cleaning Project Walkthrough Course
Dataquest.ioJan, 2021- Nov, 2024 -
Data Cleaning in Python: Advanced Course
Dataquest.ioJan, 2021- Nov, 2024 -
Elements of the Command Line Course
Dataquest.ioJan, 2021- Nov, 2024 -
Data Cleaning and Analysis Course
Dataquest.ioOct, 2020- Nov, 2024 -
Exploratory Data Visualization Course
Dataquest.ioSep, 2020- Nov, 2024 -
Pandas and NumPy Fundamentals Course
Dataquest.ioSep, 2020- Nov, 2024 -
Python for Data Science: Fundamentals Course
Dataquest.ioSep, 2020- Nov, 2024 -
Python for Data Science: Intermediate Course
Dataquest.ioSep, 2020- Nov, 2024 -
Storytelling Through Data Visualization Course
Dataquest.ioSep, 2020- Nov, 2024
Experience
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Massarat FZCO
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United Arab Emirates
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Education Management
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1 - 100 Employee
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IT - Systems Development and Data Analytics Consultant
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Feb 2021 - Present
Providing technical consultation on IT/Platforms Development and Data Analytics. • Data Analyst – Analyzing K12 Education performance data sets and providing valuable insights while looking for ways to improve analysis methodology and maximize impact. • Data collection specialist – Determining data to be collected and data collection methodology while ensuring that gathered data is as clean as possible and within reasonable range. Updating specifications for data collection features on our platform. • Data Officer – Monitoring data sharing and usage, gathering data usage feedback and improving data collection and analysis methodologies. Collecting feedback and updating data analytics platform specifications. Show less
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Affeqtedu Technology Services FZ-LLC
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United Arab Emirates
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IT Services and IT Consulting
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IT Technical Manager / Testing Engineer
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Mar 2019 - Jul 2020
Supervised the development of an online analytics platform offering academic performance monitoring for educational institutions and managed IT infrastructure. • Managed administration of IT infrastructure. • Gathered business requirements and determined features • Interfaced between customers and developers to resolve issues with the system Supervised the development of an online analytics platform offering academic performance monitoring for educational institutions and managed IT infrastructure. • Managed administration of IT infrastructure. • Gathered business requirements and determined features • Interfaced between customers and developers to resolve issues with the system
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Arab Assessors
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Ajman, United Arab Emirates
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IT Excellence Assessor - Independent Project
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Dec 2019 - Dec 2019
Assessed IT departments of all government branches at technical and operational levels for the Ajman Government Excellence Awards • Reviewed IT infrastructure, system and security configurations, cost and power saving strategies and periodic training. Assessed IT departments of all government branches at technical and operational levels for the Ajman Government Excellence Awards • Reviewed IT infrastructure, system and security configurations, cost and power saving strategies and periodic training.
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Self-employed
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Dubai, United Arab Emirates
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Photographer / Cameraman / Certified Drone Operator / Translator
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Mar 2016 - Mar 2018
I worked in field of TV production as an independent translator/photographer/camera man on various productions including the award-winning documentary “A Voyage Against Time” and other documentaries on wildlife and nature: • Translator Arabic/English for scientific/nature/wildlife/environmental documentaries and projects including translation for the purpose of production subtitling, both from Arabic to English and vice-versa. • Photography for public, cultural and sporting events as well nature/wild life for private clients, magazines, and documentary production companies. • Camera Man: Filming and assistant production of documentaries on environmental and nature/wildlife documentaries. • Drone Operator – Aerial photography and Videography: Certified aerial drone operator, specializing in aerial photography and videography. • Photography Social Club Organizer: Board member and organizer for EPyC Photography Club in Dubai. Projects include: Arabia's Sharks – A Journey of Discovery (Translation and subtitling) Kayak for Kuwait K2O Expedition – A Voyage Against Time (Camera man – drone operator – Translator) 360 VR Zoo for Dubai mall aquarium (Translator) Documentary Series: Dubai's wild life sanctuaries for Dubai Municipality (Camera man – drone operator) Wild Life Short clips for Hamdan Bin Rashid Photography Awards (Cameraman –Translator) Show less
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Lead Duty Manager / Critical Situation Manager at Microsoft:
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Jul 2012 - Dec 2015
Directly oversaw the expansion of the duty management team to cover multiple regions and supervised enterprise support operations at Microsoft Gulf • Managed team and provided long-term mentorship • Provided comprehensive training for the new recruits • Established a detailed process and work-flow and produced detailed training and ramp-up manuals • Triaged and assigned support requests to engineers with appropriate skills across the Middle East and Africa • Resolved complex case escalations by taking ownership and working with stakeholders. • Coordinated efforts across multiple teams and departments • Arbitrated conflicts and resolved procedural ambiguity to streamline operations and enhance adherence to global processes Show less
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Dubai Municipality
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United Arab Emirates
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Government Administration
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700 & Above Employee
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Information Technology Business Analyst - Digital-Transformation Program
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Jul 2008 - Jun 2011
Worked on Dubai Municipality Digital-Transformation program and E-services improvement. • Gathered business requirements and feedback • Worked with developers and system admins to improve the e-services • Conducted training sessions for members of the public and company representatives • Coordinated second level support for six major government electronic services • Resolved complaints while gathering and analyzing feedback for the improvement of e-services • Wrote technical instruction manuals for online services in Arabic and English Show less
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System Administrator - Support Specialist
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Jul 2007 - Jun 2008
Administered Windows and Citrix servers and provided user support • Performed updates, maintenance and troubleshooting to maintain smooth operations • Deployed and configured new platforms and software packages • Provided IT support to employees and resolved technical issues with the provided services
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Beta Information Technology
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United Arab Emirates
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IT Services and IT Consulting
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100 - 200 Employee
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System Engineer
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Sep 2004 - Jul 2006
Deployed and maintained IT infrastructure hardware and software for clients • Deployed, configured and provided technical support for Windows and Citrix servers and multi-factor authentication systems for major clients in the UAE • Set up wired and wireless networking infrastructure • Provided technical training for client IT staff, interns and new employees Clients include: Dubai men’s colleges - Dubai Ministry of Naturalization and Residency - Al Habtoor motors - Hilton Hotels - Rotana Hotels and Suites - Blue Coat Systems - T. Choithram - Al Bannai Group - Jumbo Electronics - Zurich and many others. Show less
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