Experience

Payfare Inc.

• Canada
• Financial Services
• 1 - 100 Employee

• IT Engineer/ Corporate Support

  • Mar 2022 - Present

  - Access management, Security and Support - Identity Management - Slack, Jira, 1Password - AWS, SentinelOne,Cisco umbrella,Linux - Access management, Security and Support - Identity Management - Slack, Jira, 1Password - AWS, SentinelOne,Cisco umbrella,Linux



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Information Technology Support Analyst

  • May 2019 - Feb 2022

  Supporting internal employees with application and hardware technicalities. Assisting in various projects such as windows upgrade, checking compliance with backup and antivirus. Installing and setting up Macs/Windows/Mobile phones. Management through Jamf/MDM/active directory Supporting internal employees with application and hardware technicalities. Assisting in various projects such as windows upgrade, checking compliance with backup and antivirus. Installing and setting up Macs/Windows/Mobile phones. Management through Jamf/MDM/active directory



London Police Service

• Canada
• Law Enforcement
• 1 - 100 Employee

• Help Desk Analyst (Co-Op)

  • May 2018 - Aug 2018

  * Supported the IT Department by serving as the first point of contact answering and resolving basic end user issues * Successfully built three booking stations with the senior system administrator to full functionality * Managed the help desk support department and professionally resolved over 50% of the tickets received * Coordinated with System Business analyst to upgrade enterprise cell phones and took 80% workload from them * Successfully coordinated with senior system administrators to set over 20 new workstations for employees/staff Show less

• Computer Technician (Co-Op)

  • Sep 2017 - Dec 2017

  * Supported the IT Department by serving as the first point of contact answering and resolving basic end user issues * Successfully built three booking stations with the senior system administrator to full functionality * Managed the help desk support department and professionally resolved over 50% of the tickets received * Coordinated with System Business analyst to upgrade enterprise cell phones and took 80% workload from them * Successfully coordinated with senior system administrators to set over 20 new workstations for employees/staff Show less



YourTech London

• Canada
• IT Services and IT Consulting

• System Analyst

  • May 2017 - Aug 2017

  * Worked closely with the IT Services team to improve their efficiency and effectiveness, helping them eliminate technical roadblocks, provide reliable support solutions, and enhance the support experience * Conversed with the customer regarding various issues and upgrades required for their business productivity * Handled customer issues, troubleshot and was accountable for the user-centric solutions and customer experience delivered until the issues were resolved * Tested Ubiquiti wireless access point and created documentation for installation assistance Show less



Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection

• Canada
• Wholesale
• 700 & Above Employee

• IT Service Desk Analyst (Co-Op)

  • Jan 2017 - Apr 2017

  * Actively worked with the team that provided support to 250 profit centers across Canada * Restructured user folder setup and permissions, set up new folders on the DFS server system * Designed a diagram from the outgoing datacenter to assist with migration * Performed installation, setup, configuration, and troubleshooting for enterprise computers and peripherals * Managed and monitored help desk ticketing system; performed incident management activities such as logging new tickets/requests and updating/escalating existing tickets until closure in order to meet established SLA’s Show less



Fanshawe College

• Canada
• Higher Education
• 700 & Above Employee

• Project Assistant

  • May 2016 - Dec 2016

  • Responsible to make appointments and calls to students and teacher • Making invitations , writing letters and preparing for fairs and conferences • Record keeping and data entry • Evaluate and make suggestions to director regarding strategies in project execution • Liaise with professors to make arrangements for presentations and student meetings • Responsible to make appointments and calls to students and teacher • Making invitations , writing letters and preparing for fairs and conferences • Record keeping and data entry • Evaluate and make suggestions to director regarding strategies in project execution • Liaise with professors to make arrangements for presentations and student meetings



Computer Centre Tanzania Ltd.

• Tanzania
• Information Services
• 1 - 100 Employee

• System Administrator

  • May 2012 - Jul 2015

  • Responsible for troubleshooting laptops and desktops computers and suggesting solutions. • Installation of RAM and hard disks on servers • Installation and troubleshooting of operating systems on window based computers. • Part of the team that was outsourced for support and IT projects • Responsible for troubleshooting laptops and desktops computers and suggesting solutions. • Installation of RAM and hard disks on servers • Installation and troubleshooting of operating systems on window based computers. • Part of the team that was outsourced for support and IT projects