Experience

CodeSaaz
• Pakistan
• Information Technology & Services
• 1 - 100 Employee
• L2/L3 IT Customer Support

  • Mar 2022 - Present


Hybrid IT Services, Inc

• United States
• IT System Custom Software Development
• 1 - 100 Employee

• IT Help Desk Executive

  • Feb 2021 - Feb 2022

  Customer Interaction via email, chat inbound calls, Support Tickets, Call logs, Effective communication with clients, and efficient multitasking. follow up on customers' requests, troubleshoot OS issues, Provide various applications support workaround, and Troubleshoot root cause analysis. Proper documentation as per their location in US states. Customer Interaction via email, chat inbound calls, Support Tickets, Call logs, Effective communication with clients, and efficient multitasking. follow up on customers' requests, troubleshoot OS issues, Provide various applications support workaround, and Troubleshoot root cause analysis. Proper documentation as per their location in US states.



CMBTS

• IT Consultant

  • Feb 2020 - Jan 2021

  • System Consultancy Budgeting, Hardware requirement, Network ISP Services • Application Support Windows 10 Professional, Ms. Office, Symantec Antivirus. • Email Server management Email messaging, Incoming & Outgoing email Server Setups • System Consultancy Budgeting, Hardware requirement, Network ISP Services • Application Support Windows 10 Professional, Ms. Office, Symantec Antivirus. • Email Server management Email messaging, Incoming & Outgoing email Server Setups


HFG Bahrain
• Assistant IT/ Admin

  • Dec 2019 - Feb 2020


LMKR

• United States
• Oil and Gas
• 500 - 600 Employee

• System Administrator

  • Apr 2017 - Nov 2019

  1. Responsible for the installation, configuration, administration tuning. 2. Follow patch management methodologies scheduled outages to keep systems up-to-date 3. Work with project teams to develop system requirements implementation plans 4. Perform hardware and software installations upgrades 5. Monitor system performance capacity 6. Report changes in usage 7. Forecast system demands, recommend upgrades, expansion reconfiguration 8. Troubleshoot hardware and software problems, takes appropriate corrective action, and/or interacts with IT staff or vendors in performing complex testing, support troubleshooting functions 9. Coordinate administration activities like adds, changes, deletes, disk space management, backups file restores 10. Document standards operating procedures 11. Act as a technical resource to the IT staff system users Show less

• Systems Administrator

  • Nov 2012 - Oct 2015

  Maintaining Windows/Linux and Unix systems for high visibility of multiple servers on several networks at local and remote locations according to company policies and guidelines. Deployment, installation, configuration, maintenance, and reporting of Linux/Windows-based systems, depth knowledge of server related technologies, industry trends, terminology, communications, and hardware capabilities Securing and protecting Linux /Windows-based systems responsible for the design. Upgrades and patching activities during a maintenance window after business hours. Decision Space Geo Sciences (DSG) - OpenWorks 10 & 10.1 Database installation and application support - Landmark EDM Suit Installation and Configurations Show less

• IT- Infrastructure Support (TAC/Networks)

  • Oct 2006 - Mar 2012

  - Evaluation and maintenance of the technical assistance center to ensure successful operation of Networks - Using commercially accepted best practice design to develop documentation thereby improving operating procedures. - Identification and evaluation of problems, determination of the risk areas to mitigate their impact. - Maintenance of management systems to support fault detection, correlation, the performance of metrics, and reporting to support service level agreements - Communicate network status and provide quality documentation as well as generate any other reports requested or required by the management - Microsoft Operating Systems (Windows 2003 onwards) - Active Directory, ACL, and security understanding - Information & security-related task handling - Knowledge of IT best practice e.g. ITIL - Hardware support and Installation - Regular monitoring of the networks - Lotus support & installation - Help desk ticketing software - Network Troubleshooting Show less


Oil & Gas Development Company Ltd. Pakistan
• Oil and Gas
• 700 & Above Employee
• CCTV Network Supervisor

  • Aug 2004 - Oct 2006