Chief Of Staff

• May 2022 - Present

Chief Of Staff

• Mar 2019 - May 2022

Work alongside the entire C-Suite to drive improvement in processes and achieve strategic goals.Collaborate with key corporate leaders across multiple departments to document internal process controls.Manage large and small scale projects across different departments.Strategically plan and manage internal operational initiatives that hold corporate leaders accountable of their tasks and affect the entire company.Analyze costs and expenses associated with internal company projects to present to the CFO and CEO.Manage IT Steering Committee for cyber security transformation roll out.Manage all corporate announcements and events. Manage all employee engagement activities - company-wide (virtually and in person events). Show less

Project Manager - Proposal Management

• Feb 2018 - Mar 2019

Conduct pre-sales activities for submission of request for proposal (RFP) documentation and on-site demos.Manage entire sales process from leads to closing opportunitiesSupport entire sales team to provide content for various sales effortsReport on sales pipeline and forecast with current project backlog

Consultant

• Oct 2015 - Feb 2018

Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.Improve utilities’ processes by strategically incorporating software enhancements and reducing manual work.Create and manage test plan and conduct 5 level of testing to ensure defect count remains low.Manage self service portal implementations from project prep through go-live & support. Develop SAP user procedures, training curriculum, and conduct training sessions for SAP.Run various reports with data from SAP ERP systems via Analysis for Office and Excel pivot tables.Create reporting dashboards using Microsoft Power BI for various project tasks.Query data from Jira Atlassian to provide high level statistics on project health to executive leadership.see less Show less

Assistant to Accounting Manager and Assistant to General Manager

• Sep 2014 - Oct 2015

Calculated and submitted occupancy tax returns on quarterly basis. Handled all AP/AR transactions and make payments on a net 30 basis. Responsible for entering payroll hours on a bi-weekly basis. Reported company earnings after close on a weekly basis in Excel and in house software. Improved employee satisfaction through various efforts such as employee bonus programs, employee referral programs, and revising employee vacation policies. Increased customer satisfaction rates by 60% by changing occupancy accommodations and providing concierge services. Improved communication skills by professionally responding to discrepancies to customer and company accounts. Show less

Business Consultant, New Account Manager

• Aug 2013 - Sep 2014

Provided detailed explanations and assisted with calculations on payroll, taxes and household employment law inquires via phone and email. Submitted and audited quarterly tax returns and estimated payments to state and federal government. Contacted state and federal departments to ensure customer tax returns and estimated payments are being made and processed in a timely manner. Analyzed and responded to state and federal correspondence such as unemployment claims, garnishment claims, workers compensation claims, and amended returns. Consulted with 30-50 clients on a daily basis about account management, payroll assistance, tax collection deadlines, and tax and labor laws specific to household employment. Show less