Experience

Fedex Express Tscs India pvt. ltd

• 200 - 300 Employee

• Senior Dispatcher

  • Dec 2022 - Present



Delhivery

• India
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Station Operations Manager

  • Mar 2022 - Dec 2022



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Operations Team Lead

  • Jan 2019 - Mar 2022

• Premier Customer Representative

  • Oct 2017 - Dec 2018

  Worked as a Single Point of Contact to the Key Accounts such has 'HP', 'Britannia'. Remotely (at South India) handled, operations team implanted at Customer locations. Led HP Key accounts team from the Front and Saved 1 Manpower with some process changes I suggested and Accepted by HP as well as my manger.

• Ops Support Agent-Snr

  • Jan 2015 - Sep 2017

  Worked in Operations as Ops Support Agent-Snr, where the profile demanded much of admin activities, and daily collection closures in system.

• Customer Service Representative

  • Jul 2010 - Dec 2014

  Jul 2010 - Dec 2014:- Worked on various Customer Service Processes as below1) Frontline Support- Voice:- I have supported voice process , was assigned to handle all the inbound calls in regards with track and trace and register trace according.2) Backline Support - Trace:- I have worked as a tracer Secondary where I have handled level 2 traces for missing packages and pod cases.3) Backline Support - Lice ICR:- I have worked on cases such as urgent delivery / delayed pickups where cases needs to be closed on same day with concerned stake holders including the customer updated.4) Frontline Chat Support - Chat Process:- Supported the Chat process with not only just taking inbound queries however went out of the box to have the queries resolved on the same day as well. Show less



FEDEX EXPRESS TRANSPORTATION AND SUPPLY CHAIN SERVICES (INDIA) PRIVATE LIMITED

• India
• Truck Transportation
• 100 - 200 Employee

• Customer Service Representative - Voice

  • Jul 2010 - Apr 2012

  Handling Queries through Inbound calls / emails in regards of track and trace of shipments. Handling Queries through Inbound calls / emails in regards of track and trace of shipments.