Senior Technical Consultant

• Jul 2022 - Present

Implementation Specialist

• Feb 2021 - Jul 2022

Technical Consultant at Kinsfolk Technologies pvt ltd

• Jun 2019 - Feb 2021

Senior Solution Engineer

• Mar 2017 - Jun 2019

Being part of IMS tools team I have been the part of the Tool implementation and support. Currently I am working with client SBI Bank providing monitoring solution through BMC tools. We have implemented BMC monitoring tools for server, network and application monitoring. Also Server automation tools of BMC has been implemented for patching and other solution. I have good experience now to work in Banking environment with all security related limitations. BMC Server automation and BMC Truesight accreditation completed Show less

Customer Service Analyst

• Apr 2014 - Mar 2017

SLA/Change Management/Capacity Management/Availability Management. Streamlining the process and finding out the gap in process. Calculation of penalties for site breaches and Adjusting SLA Targets Proactive Monitoring of Live networks. Coordinating and following up with Service desk for updates regarding Tickets opened and closed. Preparing RCA (Root Cause Analysis) for critical cases. Data analysis to satisfy the value added services and specific customer requests. Network analysis/Path creations. Working with Network Service desk team when required. Show less

Jr Officer

• Jun 2013 - Apr 2014

 Handling the Adhoc channel for RL- BIU Ops  Understanding and processing of Adhoc requirements received from end users.  Checking the availability of data sources which is required for the processing of raised requirement.  Raising the base data requirement with DPC/DWH in case raw data for the processing of the raised requirement is not readily available.  Allocation of tasks to the team members.  Mentoring and grooming of new joiners to bring them up to speed.  Interim review of requirements to ensure timely delivery of reports.  Quality check of reports before it gets delivered to end users.  Developing reports with accuracy and timeliness.  Answering the queries of end user.  Maintaining proper process documentation, checks and controls of every report. Analyzing the reports and handling change management requested in the previously developed reports.  Processing new requests raised by users using the SQL server, Business objects and Data integrator tools. Show less