Experience

Atsuya Technologies

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior engineer-customer success

  • Feb 2022 - Present



Wibrate

• India
• Software Development
• 1 - 100 Employee

• City Manager

  • Aug 2021 - Dec 2021

  Contacting potential clients to establish rapport and arrange meetings. • Promote the company’s products/services addressing or predicting objectives • Planning and overseeing new marketing initiatives. • Researching organizations and individuals to find new opportunities. • Increasing the value of current customers while attracting new ones. • Finding and developing new markets and improving sales. • Attending conferences, meetings, and industry events. • Developing quotes and proposals for clients. • Developing goals for the development team and business growth and ensuring they are met. • Training personnel and helping team members develop their skills. • Provide trustworthy feedback and after-sales support • Build long-term relationships with new and existing customers • Develop entry-level staff into valuable salespeople Handling city Operations & Sales & Marketing. Show less



Swiggy

• Software Development
• 700 & Above Employee

• Relationship Manager

  • Apr 2020 - May 2020

  Responsibilities• Own the relationship and success of restaurant partners on all aspects related to business growth, Restaurant experience, marketing, product adoption and merchandising.• Generate leads and bring conversions over call from the Target List .• Understand and resolve, issues of assigned accounts for better retention .• Coordinate with the assigned Accounts on day to day basis over Call, WhatsApp, Email to bring repeat orders hence retaining the Customer.• Track customer payments and Invoices; Work closely with the Finance team and help in reconciliations and payouts of vendors and customers.• Coordinating with the restaurant partners and vendors on day to day basis and help in resolving their queries on delivery time, quality, fill rate, prices and credit.• Increase the order value by Cross-selling and Up-selling the available product categories.• Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible and advising senior management on maximizing business relationships and creating an environment where customer service can flourish.• Be on top of the competitive landscape in terms of evaluating various Raw Material market channels and pitching StaplesPlus to customers Show less

• Restaurant Excellence Manager

  • Aug 2019 - Apr 2020

  Designation: Restaurant Excellence Manager – Department: Business Operations• Prepare project plan to define the scope, goals, deliverable's and deadlines of project.• Ensure all deliverable's and outputs are achieved as planned. Connect with the project leader on a timely manner for milestone checks and reviews.• Ensure all stakeholders are informed of movement of key metrics on a timely manner. Publishing weekly and monthly project reports to appraise all stakeholder’s metric movement.• Managing the internal team's daily bandwidth execution for better efficiency.• Work with restaurant partners in solving operational problems and ensuring retention• Driving adoption of new vendor management products & processes• Timely resolution to all escalation tickets pushed to city from central VM Show less



coffee house

• 1 - 100 Employee

• Operations Manager

  • Mar 2017 - Aug 2019

  • Supervising the Smooth Floor Operations, Inventory & Purchase control. • Maintaining the accounting system and ensured their understanding of accounting measures and practices (GST). • Ensured Various Licenses such as Shop establishment, FSSAI, GST, Fire & Safety. • Compliance with Various Food Aggregator (Swiggy,Scoosty,Zomato) • Maintaining Customer Relations, Helping Create Promotional Offers. • Implementing & Suggestion to the menu as required. • Contributing in revising price updates every 6 months • Maintain Discounts, Promotions, Social Networking promotions (Face book, Instagarm, and Zomato). • Ensuring the Food quality standards, customer satisfaction, working on adequate feedback from customers. • Listing the restaurant on various social platforms for business development. • Focusing on paid promotions through college events, office meeting, and Food bloggers. • Ensuring Hygiene & Clean Environment with help of cleaning & support staff. Show less



Megha Constructions

• Panvel

• Production Supervisor

  • Oct 2013 - Apr 2015

  • Handling Daily Production Schedule as per requirement. • Handling Manpower as per shifts. • Planning Preventive Maintenance for Hydraulic Cranes & hydra machines. • Co-ordination with clients & superiors. • Supervising operations such as De-coiling, straightening, cutting, handling & Transporting. • Giving on job training to contract labors for safety. • Scheduling Transportation & planning logistics operations. • Handling Daily Production Schedule as per requirement. • Handling Manpower as per shifts. • Planning Preventive Maintenance for Hydraulic Cranes & hydra machines. • Co-ordination with clients & superiors. • Supervising operations such as De-coiling, straightening, cutting, handling & Transporting. • Giving on job training to contract labors for safety. • Scheduling Transportation & planning logistics operations.



Newtech Fibre

• Mumbai Area, India

• Technical Operative Manager

  • Oct 2011 - Sep 2013

  Responsibilities: • Handling entire network of Marketing, Operations, Sales & Service of product Turbo Ventilator for Mumbai region. • Co-ordination with manufacturing unit as per client requirement. • Planning Installation Process as per customers Convenience. • Planning Visits for product demo, cold calling, emailing quotations, negotiations. • Scheduling Business development plans, defining quarterly goals. • Maintaining Key accounts like Hiranandani construction’s & Mukund Steel, end to end accounts management, resolving queries within given TAT. Show less



Mahindra Group

• India
• Executive Offices
• 700 & Above Employee

• Diploma Engineering Trainee

  • May 2009 - May 2010

   Managing and improving production processes to enhance product quality and maximize efficiency.  Identifying problems or bottlenecks in the production processes.  Directly supervising hourly production.  Tracking staff absenteeism and time-keeping.  Ensuring the safest working environment possible for staff.  Planning, assigning, and directing production work.  Appraising staff performance.  Rewarding or disciplining employees.  Periodically carrying out office work.  Addressing employee complaints and resolving any problems.  Actively working to eliminate hazards that may cause injury.  Organizing and prioritizing production needs.  Making sure that products are to the highest grade and production standards.  Creating an environment that is conducive to teamwork.  Making sure that paperwork is in place for audits. Show less