Experience

Ki Culture

• Netherlands
• Non-profit Organizations
• 1 - 100 Employee

• UX Designer

  • Nov 2022 - Present

  • Remotely volunteer for an international non-profit organization based in Amsterdam Netherlands, working to unite culture and sustainability through visual arts to heritage to performing arts. • Work in an agile team to redesign the online platform such as Ki port & Ki books that provide information for the audience to stay connected to make a culture sustainable. • Remotely volunteer for an international non-profit organization based in Amsterdam Netherlands, working to unite culture and sustainability through visual arts to heritage to performing arts. • Work in an agile team to redesign the online platform such as Ki port & Ki books that provide information for the audience to stay connected to make a culture sustainable.



April9 Digital Consulting

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Junior User Research and Experience Designer

  • May 2023 - Jul 2023



ISS Facility Services Australia and New Zealand

• Australia
• Facilities Services
• 700 & Above Employee

• Passenger Experience Research

  • Feb 2022 - May 2023

  • Contributions to my case study "Airport Anxiety" to uncover hidden concerns and frustrations encountered by international passengers in various contexts and situations.• Conduct UX research and environmental assessment by applying system thinking and empathic problem-solving skills. • Speak to & observe passengers in order to obtain insights from their real-life experiences in a multicultural environment.

• Aviation Transport Protection Officer

  • Jun 2018 - Feb 2022

  • Responsible for consistent and standard security practices ensuring passengers and their possessions are checked and cleared prior to departure. • Control access to security-sensitive areas, undertake physical searches and identify weapons, explosives and prohibited items.• Efficiently coordinate the flow of passengers through security screening and demonstrate effective communication and sound decision-making skills. • Consistently provide high-quality customer service and keep myself to a high level of personal grooming to the company standard. • Acquired an ADA (Airside Drivers Authority) to be permitted for the airside entry and patrol the property of the International & Domestic Airports. Show less



MediGo Sleep

• Brisbane, Queensland, Australia

• UX UI Designer

  • Nov 2022 - Dec 2022

  • Designed the online platform for a start-up company looking to improve patients' access to affordable healthcare products and services. • Conduct user research to define pain points encountered by patients and identify the possible solutions to ease the process of their treatment's journey. • Develop IA to structure the website fundamentals to inform wireframing and prototyping. ​ • Designed the online platform for a start-up company looking to improve patients' access to affordable healthcare products and services. • Conduct user research to define pain points encountered by patients and identify the possible solutions to ease the process of their treatment's journey. • Develop IA to structure the website fundamentals to inform wireframing and prototyping. ​



EbonFX

• Australia
• Financial Services
• 1 - 100 Employee

• UX UI Designer

  • Sep 2022 - Nov 2022

  • Redesigned the digital platforms for a start-up FX provider aiming to ease the process of international money transfers. • The project deliverables were met with the future recommendation of having a mobile app for individual users. • Redesigned the digital platforms for a start-up FX provider aiming to ease the process of international money transfers. • The project deliverables were met with the future recommendation of having a mobile app for individual users.



LibreOffice

• Germany
• Software Development
• 1 - 100 Employee

• UX Researcher

  • Aug 2022 - Oct 2022

  • Remotely volunteered for a non-profit organization based in Germany, offering a community-driven and developed open-sourced office suite. • Participated in user research by designing and running the survey to evaluate the Impress (presentation tool). Collected a large number of responses received and transformed raw data into a visual presentation. • Remotely volunteered for a non-profit organization based in Germany, offering a community-driven and developed open-sourced office suite. • Participated in user research by designing and running the survey to evaluate the Impress (presentation tool). Collected a large number of responses received and transformed raw data into a visual presentation.



Inghams Group Limited

• Australia
• Food and Beverage Manufacturing
• 700 & Above Employee

• Quality Control/Food Safety

  • Sep 2016 - Jun 2018

  • Compliance with health & safety measures and practices followed by the team to provide a work environment with great hygiene levels and individual health conditions. • Attend a meeting with clients to showcase annual achievements/outcomes and suggestions for the workplace improvements that were raised by front-liners. • Implement weekly training and assessments for all staff to ensure the technical skills and understanding of SOP are up to date. Provide re-training for those who may need it in order to enhance the quality of products. • Product quality checks: Conduct temperature checks for meats & factories, Complete the Products Standard & Evaluation, Disease Control, and Task Capability Assessments. Check approved ingredients list from suppliers. Packaging and labelling. • Identify and escalate Animal Welfare, Food Safety & Quality issues, hazards and risks. Show less



ZARA HOME

• Spain
• Apparel & Fashion
• 700 & Above Employee

• Retail Assistant

  • Apr 2015 - Jul 2015

  • Greet and interact with all customers and provide assistance as required. • Provide exceptional customer service when working on the shop floor and cashier desk. • Maintain the visual standards of the store and represent the image of the brand • Assist with the processing of stock deliveries and shop floor replenishment • Greet and interact with all customers and provide assistance as required. • Provide exceptional customer service when working on the shop floor and cashier desk. • Maintain the visual standards of the store and represent the image of the brand • Assist with the processing of stock deliveries and shop floor replenishment



YASAKA Travel Agency

• Tokyo, Japan

• Tour Coordinator/Operator

  • Mar 2011 - Dec 2013

  • Welcome Japanese Hawaiian Tourists and other foreigners with the guidance of sightseeing places in Tokyo & Kanto area of Japan. • Design a package/day bus tour for clients and consider special interests based on their generations. (Clients: High School Students, Local Community, Elderly groups, Company) • Deal with sudden changes in a trip due to traffic and weather conditions and suggest another route and activities to keep clients entertained. • Compliance with health & safety of clients and staff to maintain the company's "Credited Safety Bus". • Strived to increase repeaters by providing a better experience and high-quality customer services. • Assist clients with disabilities/physical impairments and provide flexibility in the tours by client's needs. Be aware of accessibility at each stop to ensure that all passengers are capable to enjoy their tours. • Work in the marketing team to discuss clients' needs and interests by conducting industry research to add trends to travel packages/day tours. Organize meetings with clients to generate new ideas and plan strategies. Show less