Senior Information Technology Recruiter

• Sep 2021 - Present

IT Recruiting Sourcer

• May 2021 - Aug 2021

Customer Support Agent

• May 2020 - May 2021

Provide customer service, maintaining focus on the customer’s issue in a fast-paced environment, remaining calm under pressure. Observe, assess, and resolve issues quickly, in real-time. Communicate via phone and web chat, simultaneously documenting events. Troubleshoot technical issues with a variety of software and hardware tools, escalating as needed. Provide feedback to improve agent tools and training, as well as the overall customer experience. Manual tester of new software. Provide customer service, maintaining focus on the customer’s issue in a fast-paced environment, remaining calm under pressure. Observe, assess, and resolve issues quickly, in real-time. Communicate via phone and web chat, simultaneously documenting events. Troubleshoot technical issues with a variety of software and hardware tools, escalating as needed. Provide feedback to improve agent tools and training, as well as the overall customer experience. Manual tester of new software.

Customer Service / Sales

• Mar 2016 - Apr 2020

Customer support and customer loyalty, sales, up-sales, cold calling, client onboarding, social media manager (Instagram/Facebook), administration of Mercado Libre sales, use of CRM and Contagram. Customer service through face-to-face, telephone and virtual means (e-mail, WhatsApp, e-commerce chat). Coordination and supervision of tasks for telephone operator, logistics employee and delivery people. Customer support and customer loyalty, sales, up-sales, cold calling, client onboarding, social media manager (Instagram/Facebook), administration of Mercado Libre sales, use of CRM and Contagram. Customer service through face-to-face, telephone and virtual means (e-mail, WhatsApp, e-commerce chat). Coordination and supervision of tasks for telephone operator, logistics employee and delivery people.

Secretary / Receptionist

• Jan 2009 - Feb 2016

Customer service, cashier, secretary tasks, database entry (Access, Excel), PowerPoint presentations, creation of new workflows, use of agile methodologies, stock control, logistics tasks and Spanish/English translations. Customer service, cashier, secretary tasks, database entry (Access, Excel), PowerPoint presentations, creation of new workflows, use of agile methodologies, stock control, logistics tasks and Spanish/English translations.