Customer Service Representative

• Aug 2020 - Present

- Answering customer telephone calls promptly to avoid on-hold wait times. - Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. - Consultation with outside parties to resolve discrepancies and create expert solutions. - Use company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. -Providing primary customer support to internal and external customers. - Responding to customer requests for products, services, and company information. -Recommending products to customers, thoroughly explaining details. -Effective liaison between customers and internal departments.