Technical Consultant

• Nov 2021 - Present

Technical Consultant

• Oct 2019 - Oct 2021

ITSM, CSM and FSM implementation at a UK Telecoms company Implemented ServiceNow ITSM Implemented Customer Service Management and Field Service Management Working with the ServiceNow Mobile application ITSM, CSM and FSM implementation at a UK Telecoms company Implemented ServiceNow ITSM Implemented Customer Service Management and Field Service Management Working with the ServiceNow Mobile application

Technical Consultant

• Oct 2019 - Aug 2020

Technical Consultant at a Financial Services Company

• Nov 2019 - Apr 2020

Project with Financial Services companywhile working at TESM - Worked on ServiceNow integration with Kafka - Building messages between ITSM processes on ServiceNow and Messaging Bus tool Kafka

ServiceNow Developer

• Jul 2017 - Oct 2019

ServiceNow developer grad scheme which includes: - ITIL v3 Foundation course - ServiceNow System Admin Certification - Certified Implementation Specialist course and certification (ITSM) - Full time on client sites - NowForum London Booth Grad scheme allowed me to get to know the SN platform and helped me grow into the ITSM space. Have the opportunity to learn ServiceNow from a technical/developer perspective for implementations and configurations Also… Show more ServiceNow developer grad scheme which includes: - ITIL v3 Foundation course - ServiceNow System Admin Certification - Certified Implementation Specialist course and certification (ITSM) - Full time on client sites - NowForum London Booth Grad scheme allowed me to get to know the SN platform and helped me grow into the ITSM space. Have the opportunity to learn ServiceNow from a technical/developer perspective for implementations and configurations Also developed skills and understanding of ITIL lifecycle and ITSM processes, e.g how to gather requirements from customers and package them into coherent pieces of work for development Completed successful ServiceNow implementation

ServiceNow Developer (Implementation) at a UK University

• May 2018 - May 2019

- Successfully implemented ServiceNow at a UK University - Used Agile Methodology - Conducted requirements workshops - Created Catalog items and configured Incident, Problem and Request Processes on ServiceNow - completed in 6 weeks using Agile process

ServiceNow Admin at Arup

• Aug 2017 - Mar 2018

Supporting Arup in the way they use ServiceNow Supporting ServiceNow team at Arup with: Incident management SDLC Updates and releases ITSM processes on ServiceNow

Summer Database Analyst

• Jun 2016 - Sep 2016

- Dealing with large amounts of data - Using excel macros and filters to sift through data (Contacts) to find relevant invitees for events - Using company's database tool - Hosting event - Dealing with large amounts of data - Using excel macros and filters to sift through data (Contacts) to find relevant invitees for events - Using company's database tool - Hosting event

Tutor

• May 2013 - May 2014

Part-time during A-levels Responsible for up to 6 children at a time who work through a tailored learning program. Key responsibilities: Tutoring students in Maths and English Recording progress and test scores for each student Giving feedback to parents 11+ exam tutoring sessions Holiday workshops ------------------------------------------ Skills: Teaching key Mathematical concepts in simple ways Time Management (Distributing and… Show more Part-time during A-levels Responsible for up to 6 children at a time who work through a tailored learning program. Key responsibilities: Tutoring students in Maths and English Recording progress and test scores for each student Giving feedback to parents 11+ exam tutoring sessions Holiday workshops ------------------------------------------ Skills: Teaching key Mathematical concepts in simple ways Time Management (Distributing and prioritising time between 6 students) Delivering feedback concisely Working with children and building a rapport Praising and disciplining Show less Part-time during A-levels Responsible for up to 6 children at a time who work through a tailored learning program. Key responsibilities: Tutoring students in Maths and English Recording progress and test scores for each student Giving feedback to parents 11+ exam tutoring sessions Holiday workshops ------------------------------------------ Skills: Teaching key Mathematical concepts in simple ways Time Management (Distributing and… Show more Part-time during A-levels Responsible for up to 6 children at a time who work through a tailored learning program. Key responsibilities: Tutoring students in Maths and English Recording progress and test scores for each student Giving feedback to parents 11+ exam tutoring sessions Holiday workshops ------------------------------------------ Skills: Teaching key Mathematical concepts in simple ways Time Management (Distributing and prioritising time between 6 students) Delivering feedback concisely Working with children and building a rapport Praising and disciplining Show less