Experience

Masdar (Abu Dhabi Future Energy Company)

• United Arab Emirates
• Renewable Energy Semiconductor Manufacturing
• 400 - 500 Employee

• Call Center Agent

  • Aug 2022 - Present



Abu Dhabi Health Services Company- SEHA - شركة أبوظبي للخدمات الصحية - صحة

• United Arab Emirates
• Hospitals and Health Care
• 700 & Above Employee

• Call Center Agent

  • Jan 2022 - Jul 2022

  ESTIJABA call center is available to responds to queries related to Covid-19 tests and Vaccinations, the emirate’s quarantine and isolation process, mental health support, the committee’s decisions and preventive and precautionary measures in the emirate, procedures to enter Abu Dhabi and for safe entry into public places, and Alhosn app for all users in the UAE. ESTIJABA call center is available to responds to queries related to Covid-19 tests and Vaccinations, the emirate’s quarantine and isolation process, mental health support, the committee’s decisions and preventive and precautionary measures in the emirate, procedures to enter Abu Dhabi and for safe entry into public places, and Alhosn app for all users in the UAE.



Etihad

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Call Center Agent

  • Apr 2016 - Nov 2020

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns. •Inform the guest about the company's new products, services, and policies. • De-escalate situations involving dissatisfied customers, offering guest assistance and support. • Guide callers through troubleshooting, navigating the company site or using the products or services • Collaborate with other call center professionals to improve customer service. • Help to train new employees and inform them about the company’s customer management policies.



Imperial College London Diabetes Centre

• United Arab Emirates
• Hospitals and Health Care
• 400 - 500 Employee

• Paitint Administrator

  • Sep 2012 - Dec 2015

  • Provide necessary support to ensure that the patient registration process is in order. • Checking eligibility of credit customers, checking the validity of insurance membership cards, its eligibility and checking credit authorization. • Coordinate with doctors, nurses and other support staff about type of the blood test and medication. • Perform clerical and medical record management duties. • Coordinate booking of appointments to optimize the functions of the clinic. • Handle telephone calls and take messages; assist callers with the necessary and accurate information.



Alain Hospita

• United Arab Emirates

• Clinical Coordinator

  • Jan 2011 - Jun 2011



Alain Judgment

• United Arab Emirates

• Administrative Assistant

  • Jun 2009 - Aug 2009