Experience

Brand Guarde

• United States
• Internet Publishing
• 1 - 100 Employee

• Brand Protection Manager

  • Jul 2023 - Present

  Manage reseller removal communication via email. Conduct reseller investigation. Generate weekly clients reports. Manage reseller removal communication via email. Conduct reseller investigation. Generate weekly clients reports.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Representante del servicio de atención al cliente

  • Aug 2022 - Jun 2023

  Answer any questions the customer may have about available products and services. Establish new customer accounts, recording account information on written forms or digitally. Listen to customer concerns and complaints with the goal of identifying the causes of the problem. Select appropriate responses to customer issues and work quickly to resolve them. Refer advanced cases to management for resolution, providing background information as necessary. Maintain and regularly update financial account information using computer software programs. Anticipate customer needs, following up with previous customers to offer reorders or additional services. Show less



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Servicio de atención al cliente

  • Aug 2020 - Jul 2022

  Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Show less