Coordenador de Negócios

• Jul 2023 - Present

Coordenador de implantação

• Jun 2022 - Jul 2023

Líder de implantação

• May 2021 - Jun 2022

Customer Success Analyst

• Jul 2019 - May 2021

• Level 1 and 2 support of SmartRIS applications (clinical radiological management system integrating PACS, RIS and PEP);• Application of training for new customers;• Technical visits for deployment of applications, services and configuration of image capture software;• Project management with Scrum (JIRA);• GitHub;• Shell Script;MySQL;PHP;• HTML / CSS / JavaScript

Internship

• Feb 2018 - Jun 2019

• Level 1 and 2 support of SmartRIS applications (clinical radiological management system integrating PACS, RIS and PEP);• Application of training for new customers;• Technical visits for deployment of applications, services and configuration of image capture software;• Project management with Scrum (JIRA);• GitHub;• Shell Script;MySQL;PHP;• HTML / CSS / JavaScript

After-sales

• Aug 2015 - Mar 2016

• Planning and direct negotiation with the customer in the after sales services area; • Preparation and application of periodic training for customer base; • Technical visits for project implementation; • Follow-up of services activities and report to the commercial area. • Demand management by corporate CRM; • Direct relationship with commercial area and project development. • Incident recurrence shifts.

Jr. Support Analyst

• Oct 2014 - Aug 2015

• Customer Support Service by phone and corporate Skype; • Call Log and SLO-based call queue management by severity and incident;• Control and management of system accesses; • Level 1 bug analysis and level 2 demand forwarding.