Sales Representative LATAM

• Apr 2023 - Present

IT & Project Manager

• Jul 2020 - Present

-Assist the team in the preparation of IT activities, through planning, management, and technical supervision in 2 branches. -Negotiate agreements with suppliers and technological allies to reduce costs. Achieving a 20% of reduction in operating expenses compared to last year. -Work with Management, Accounting, and Sales in new integrations or updates of the Pawnmasters program, to support users in controlling changes and system updates. - Analyze the requirements of IT projects and ensure that their scope is correctly defined and estimated according to the company's needs. - Resolve conflicts and drive problem resolution with the team, vendors, and other stakeholders Show less

Sales Developer Manager

• Apr 2019 - May 2020

- Collaborate with Manufacturers to promote products and services through the Company. Focused on customers in the Caribbean Region and Central America. -Continuously evaluate 50+ customers for potential applications and services to develop product solutions. -Conduct sales and marketing presentations, new product introductions, and customer training. Communicate pertinent customer feedback to Management. -Execute sales development program. As directed by Management. - Collaborate with Manufacturers to promote products and services through the Company. Focused on customers in the Caribbean Region and Central America. -Continuously evaluate 50+ customers for potential applications and services to develop product solutions. -Conduct sales and marketing presentations, new product introductions, and customer training. Communicate pertinent customer feedback to Management. -Execute sales development program. As directed by Management.

Owner & Manager

• Jul 2015 - Oct 2017

-Established a POS and IT business sale from scratch, planning and managing all aspects of the business including sales, business development, staffing, vendor management, and marketing. - Provided technical and advisory services to various organizations, including Supermarkets, Medical Institutions, and offices in general. -Compared to finding the best providers at the most reasonable prices for the particular size of the company. -Maintain business bank accounts, payment processing, accounts payable and accounts receivable, and taxes. -Performed customer service functions including phone calls, emails, and follow-ups related to product delivery and quality issues. Show less

Business Intelligence Consultant

• Oct 2012 - Aug 2014

-Extract information from One World / JD Edwards (iSeries / Oracle) and WMS (SQL Server) programs database, to store in a Data Warehouse through Cognos Decisionstream - Create management indicators and analytical reports with Cognos Report Studios, to support the client's sales force. - Resolve data inconsistencies in reports and generated applications. - Document processes based on the client's internal methodology. - Prepare presentations and agendas, schedule meetings, and record minutes for Project meetings. Show less

IT Department & Tech Support Manager

• Mar 2012 - Oct 2012

- Implement the University's work methodology for the administration of technological resources and computer inventory of the institution. - Coordinate the work teams for the preventive and corrective maintenance of the institute's systems. - Define and execute tasks defined in the project plan to meet the objectives set by the National Directorate, using the standard project management methodologies and practices defined by the University. - Establish management metrics for the systems and technical support department. Show less

Project Manager

• Apr 2011 - Mar 2012

- Collaborate with the Human Resources department to generate payroll, bonuses, and other compensation for the permanent and contracted staff of the university, more than 2,500 employees nationwide. - Generate reports for the control and management of payments for the Ministry of Education. - Provide information to the planning department for the generation of the university's annual budget. - Provide support to the SIGA payroll program, based on VB.NET and Oracle 9i database. - Collaborate with the Human Resources department to generate payroll, bonuses, and other compensation for the permanent and contracted staff of the university, more than 2,500 employees nationwide. - Generate reports for the control and management of payments for the Ministry of Education. - Provide information to the planning department for the generation of the university's annual budget. - Provide support to the SIGA payroll program, based on VB.NET and Oracle 9i database.

Project Manager

• May 2010 - Dec 2010

- Implement the OCS Inventory system for the management of the IT inventory of the institution. - Implement the GLPI system for the management and follow-up of support cases from the technology department. - Install and implement the Joomla content manager for the relaunch of the institutional portal of the institution. - Implement the environmental complaints management system for the Libertador municipality, based on in-house development made PHP & MySQL. - Create Key Performance Indicators to control the activities of the work crews assigned to the corporation. Show less

Systems Manager

• Jan 2008 - Apr 2010

- Provide maintenance of servers with operating systems Windows Server 2000 - 2003 and Linux Fedora. - Maintain Avaya VoIP telephone exchange. - Develop applications for telemarketing campaigns, based on MySQL and PHP5. - Provide support for applications developed in VB.NET and SQL Server 2000. - Provide support to local users in workstations and VoIP telephony. - Control the technological infrastructure and the control of equipment inventory and use licenses of the company. - Manage and control perimeter security with Fortinet Firewall. - Plan preventive maintenance of workstations, servers, and telephone exchange. - Supervise development projects based on the RAD methodology. Show less