Maycel Tablante

Sr End User Support Engineer at Uniserve IT Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Imus, Calabarzon, Philippines, PH
Languages
  • Spanish Elementary proficiency
  • English Professional working proficiency
  • Filipino Native or bilingual proficiency

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Bio

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Credentials

  • NDG Linux Unhatched
    Cisco Networking Academy
    Sep, 2021
    - Nov, 2024
  • Introduction to Service Management with ITIL 4
    Udemy
    Jul, 2021
    - Nov, 2024
  • Introduction to Cybersecurity
    Cisco
    Jul, 2021
    - Nov, 2024

Experience

  • Uniserve IT Solutions
    • Hong Kong
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Sr End User Support Engineer
      • Nov 2021 - Present

  • United Coconut Planters Bank (UCPB)
    • Banking
    • 700 & Above Employee
    • Head Office Support Unit Head
      • May 2018 - Feb 2021

      Supervised a team of IT engineers and oversaw their day-to-day operations to ensure all tickets, service requests, projects, and activities were responded to and accomplished within the agreed service level agreements to minimize business interruptions in a fast-paced environment.

    • Information Technology Support Engineer
      • Feb 2011 - Apr 2018

      Provided in-depth technical support to 4000+ end-users over the phone, email, remotely, and onsite. Ensured proper configuration, deployment, and maintenance of desktops, laptops, printers, network, and peripherals in the Head Office and branches while adhering to the service level agreement.

  • Stream Global Services
    • United States
    • Outsourcing/Offshoring
    • 700 & Above Employee
    • Technical Support Professional
      • Aug 2006 - Jul 2010

      Served as the first line of technical support to Dell customers in various lines of business located in the United States via telephone and chat sessions while providing quality service and customer satisfaction. Served as the first line of technical support to Dell customers in various lines of business located in the United States via telephone and chat sessions while providing quality service and customer satisfaction.

Education

  • Pamantasan ng Lungsod ng Maynila
    Bachelor of Science - BS, Computer Engineering
    2001 - 2006

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