Experience

ShipBob

• United States
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Compliance Manager - Retail

  • Oct 2022 - Present



Spring Footwear, Corp.

• United States
• Wholesale Footwear
• 1 - 100 Employee

• Compliance/Continuous Improvement Lead

  • Jun 2018 - Oct 2022

  • Designed an app that enhanced the visibility of the department workflow by replacing manual excel tracking of an order's life cycle - reducing 1/3 of the department workload, mitigating missed deliveries, and automating commission reports. • Elected trainer of key account new hire onboarding, uptraining, and cross-training. • Proactively provided an ongoing real-time data feed to key accounts like Amazon, Zappos, DSW, Ross, Boscov’s, Macy’s, Beall’s, Famous Footwear, Shoe Carnival, TJ… Show more • Designed an app that enhanced the visibility of the department workflow by replacing manual excel tracking of an order's life cycle - reducing 1/3 of the department workload, mitigating missed deliveries, and automating commission reports. • Elected trainer of key account new hire onboarding, uptraining, and cross-training. • Proactively provided an ongoing real-time data feed to key accounts like Amazon, Zappos, DSW, Ross, Boscov’s, Macy’s, Beall’s, Famous Footwear, Shoe Carnival, TJ Maxx/Marshalls, and others. • Developed a Google Sheets packing instruction dashboard that summarized all packing requirements, by account, reducing human error. • Spearheaded the inventory receiving of over *400 inbound container loads, as well as the staffing/logistics planning of over *1,500 outbound floor load, LTL, and small parcel shipments (*annually) via an Outlook Calendar Workflow. • Created a Google Sheet Chargeback Log to keep track of claims by account/percentage (YTD & LY), helping to research, monitor, and resolve them quickly. • Ensure all chargebacks are thoroughly logged, researched, contested, negotiated and resolved. • Streamlined the Invoice QA process of independent accounts by creating an exception report that defined any issues that needed to be fixed and reducing invoicing errors to clients. • Created a new EDI process for customers with store Distributions in EDI that reduced processing time by 80 percent with higher accuracy. • Designed an excel template for Amazon Vendor Central item set up, which allowed us to accurately bulk upload items in one day, instead of in one week. • Always ensured that the shipping/routing instructions for each account were analyzed, and followed to compliance, which resulted in mitigating chargebacks and dramatically improved turnaround times. • Consistently adhered to SLAs (service level agreements), including sending all advance shipment notices and invoice uploads for both EDI and manual B2B accounts.

• Key Account Coordinator

  • Jan 2016 - Jun 2018

  • Provided outstanding customer service to our buyers — communicating delays, coordinating early shipments, reporting pricing discrepancies, as well as handling any other issues related to the successful processing of orders. • Designed and composed step-by-step SOP (standard operating procedure) manuals for all key account-related operations which significantly decreased the error rate in order and returns processing. • Managed our GXS catalogue - leading software for product data… Show more • Provided outstanding customer service to our buyers — communicating delays, coordinating early shipments, reporting pricing discrepancies, as well as handling any other issues related to the successful processing of orders. • Designed and composed step-by-step SOP (standard operating procedure) manuals for all key account-related operations which significantly decreased the error rate in order and returns processing. • Managed our GXS catalogue - leading software for product data synchronization – and uploaded style UPC codes, colors, sizes, and other specifications, while ensuring that the database’s information is accurate for our customers. • Processed all orders received from customers and always exceeded our turnaround times. • Identified issues related to pricing, newly added SKUs to our system, and customer addresses that caused continuous interruptions in EDI processing speed. • Helped save thousands of dollars, annually, by accurately reviewing and effectively disputing invalid chargebacks.



Perry Ellis International

• United States
• Apparel & Fashion
• 700 & Above Employee

• Account Executive

  • Jan 2015 - Jan 2016

  • Analyzed our brand portfolio, inventory, and projected monthly/quarterly/yearly sales for the off-price Sportswear and Golf Divisions and implemented strategies that consistently achieved a positive gross margin and exceeded our sales targets. • Reported directly to the VP of Sales and owned curating the materials for our “financial bridge,” which included an accurate overview of everything that was allocated, invoiced, and open for the month against our forecast. This enabled leadership… Show more • Analyzed our brand portfolio, inventory, and projected monthly/quarterly/yearly sales for the off-price Sportswear and Golf Divisions and implemented strategies that consistently achieved a positive gross margin and exceeded our sales targets. • Reported directly to the VP of Sales and owned curating the materials for our “financial bridge,” which included an accurate overview of everything that was allocated, invoiced, and open for the month against our forecast. This enabled leadership to make smarter business decisions using real-time data. • Created custom data sheets on SKUs, buy assortments, recommendations, current pricing, profit breakdowns, and selling tools for traveling to various USA destinations and delivering client market presentations. • Worked closely with compliance in chargeback research to ensure validity and provided clear action points that significantly reduced them. • Elected the principal auditor of key sales information in our global system due to being detail oriented.

• Sales Assistant

  • Feb 2012 - Jan 2015

  • Won Outstanding Achievement Award for 2013. • Prepared all sales pitch decks/presentations/show rooms for the account executives and set up all the appointments for the entire account base of the off-price division. • Diligently met with the sourcing and purchasing departments to provide buyer with updates, delivery changes and other revisions. • Aided with real-time margin calculations and data pulls that successfully helped account executives close deals. • Consistently provided… Show more • Won Outstanding Achievement Award for 2013. • Prepared all sales pitch decks/presentations/show rooms for the account executives and set up all the appointments for the entire account base of the off-price division. • Diligently met with the sourcing and purchasing departments to provide buyer with updates, delivery changes and other revisions. • Aided with real-time margin calculations and data pulls that successfully helped account executives close deals. • Consistently provided buyers the most current ATS (available to sell) report and included statuses on their future (in-advance) orders, which often prompted re-orders and sustained business. • Proudly managed inventory and sales information accuracy in the system. • Carefully researched account claims and chargebacks, saving the company thousands of dollars per month. • Ensured all Manual and EDI orders were processed successfully and followed through from end to end.

• EDI Data Processing Analyst

  • Aug 2009 - Feb 2012

  • Won EDI Data Processing Analyst of the Year award for 2009. • Maintained EDI Purchase Orders: order validation, purchase order revisions and cancellations. • Audited all inbound/outbound transactions between internal and 3PL warehouses (ASNs, invoices, and BOLs). • Entered over 50 orders per day in ESSENTUS (ERP system): projection orders, SKUs, Manual, and EDI orders. • Rigorously investigated manual order claims and conducted chargeback research.