Product Lead - Platform

• Mar 2023 - Present

Product Owner/Product Manager

• Jun 2022 - Mar 2023

Product Owner

• Feb 2021 - Jun 2022

As a Product Owner for the Backoffice teams, I collaborated to reduce support cases by 40% through improvements in internal products, in addition to defining and monitoring their evolution metrics. • Responsible for coordinating the development of digital back-end products, such as subscription/sales management system, logistics products, etc; • Product roadmap/backlog management; • Creation of User Stories as well as their acceptance criteria; • Support to internal teams and external partners in product integrations (ERP, payment gateway, e-commerce, carriers, etc.); • Mapping and understanding of business and technology areas problems and opportunities; • Creation and monitoring of legacy system support evolution metrics, helping to reduce cases by 30% through product improvements; • Dealing directly with complex problems, managing chaos with involved areas; • Continuous alignment of expectations with stakeholders from different contexts (mainly Relationship, Logistics, Finance, and Marketing) for product evolution; • Conducting agile methodology ceremonies; • Most used tools: Jira, Trello, Miro, Figma. Show less

CRM Analyst/Business Analyst

• Feb 2019 - Jan 2021

I directly contributed to increasing the Cupom de Ofertas product revenue by 16x. • Backlog management, prioritizing tasks with the development team, and actively participating in scrum ceremonies (planning, daily, retro, review, etc.); • Specification of requirements for large-scale projects, elaborating scope of functionalities and products; • Continuous product homologation; • Product management for "Cupom de Ofertas" at Panvel, which aims to offer personalized discounts based on each customer's profile; • Mapping the consumer journey; • Monthly reports on the performance of the Cupom de Ofertas product with metrics such as offering, conversion, average ticket, overall sales increase, etc. Show less

Customer Success Analyst/CRM | Let's Book

• Apr 2017 - Sep 2018

• Monthly and biannual performance reports, aiming at revenue and results maximization; • Personalized strategic consulting for hotels that use the Let's Book booking engine; • Support for product homologation and improvements; • Driving integration processes between the booking engine and PMS (property management system); • Data analysis to support bug solutions; • Sales monitoring from implementation, specialized training, conversion analysis, etc.; • Full implementation of new hotels on the booking engine; • Fraud analysis; • Dashboard monitoring for agile decision-making. Show less

Exchange Cordinator

• May 2016 - Apr 2017

• Administrative and financial routine (spreadsheets, accounts payable and receivable, report and presentation elaboration, among others);• Team coordination;• Team training;• Responsible for the process of opening new stores (Rio de Janeiro, Recife and Manaus);• Prospecting new clients;• Buying and selling more than 15 foreign currencies in cash, as well as prepaid travel cards;• International transfer and import.

Exchange Analyst

• Oct 2015 - May 2016

• Buying and selling of paper currency, prepaid travel card balance;• International transfers through bank account and MoneyGram;• Management of social media;• Prospecting new clients;• Monthly sales performance reports.

E-commerce Assistant

• Mar 2014 - Apr 2015

• Control and analysis of availability and rates on all online and offline channels;• Daily analysis of hotel inventory, making replenishment, opening and closing of all channels;• Control of the ranking of each unit on online portals;• Inclusion of tariff strategies in channels;• Configuration of hotels on channels, CMNET, and EZyield;• Support for corporate demands and units related to channels.

Booking Agent II

• Jan 2013 - Feb 2014

• Processing reservations via email, preparing performance reports, demand analysis, etc;• External and internal customer service, including training new employees;• Supporting hotels in the Southeast region, assisting in resolving problems related to the reservations of each unit.

Booking Agent I

• Sep 2010 - Jan 2013

• Processing reservations via email, preparing performance reports, demand analysis, etc;