Experience

Al-Ahly Medical Company (AMC)

• Egypt
• Hospitals and Health Care
• 200 - 300 Employee

• Medical Network coordinator-Medical case manager

  • Sep 2022 - Present

  Reducing care cost without sacrificing quality through service coordination and multidisciplinary collaboration. Evaluating treatment plans against individual goals and healthcare standards. Identifying care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs. Operates in high–pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Maintain case management reports Show less



Ezz Eldeen Pharmacies

• Egypt
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Branch Manager

  • Mar 2019 - Sep 2022

  Overseeing and managing the entire operations of the pharmacy department. Duties include assisting with the onboarding process of new hires, training staff to manage customer orders efficiently whilst maintaining professionalism at all times and ensuring pharmacy compliance with regulations. Follow up all day-to-day operations of the pharmacy department, ensuring appropriate inventory levels, accurate record-keeping, and best practices in patient education and distribution of restricted substances.Responsible for leading sales teams to reach sales targets. Hiring and training team members, setting quotas, evaluating and adjusting performance, and developing processes that drive sales. Show less

• Pharmacist

  • Sep 2016 - Feb 2019

  Responsible for aiding customers by compounding and/or dispensing prescription medications, providing pharmaceutical information to healthcare professionals, monitoring customers' drug therapies to avoid interactions with other medications, and providing pharmaceutical expertise to customers on the safe use of medications.



VODAFONE EUROPE UK

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Customer Service Advisor

  • Jul 2014 - Sep 2014

  Handle customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service. Meet defined KPIs including NPS and sales. Process transactional activities in line with Vodafone standards and policies. Handle customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service. Meet defined KPIs including NPS and sales. Process transactional activities in line with Vodafone standards and policies.



saridar laboratories

• Giza, Al Jizah, Egypt

• Chemist

  • Jul 2012 - Aug 2012