Experience

Shiksha Infotech Pvt. Ltd.

• Software Development
• 100 - 200 Employee

• Telecaller Team Leader

  • Jan 2014 - Present

  1. Responsible for renewal collections in the assigned region / state. 2. Monitoring & developing the renewal collection team. 3. Imparting Persistency training amongst all responsible locations. 4. Understanding and developing new renewal collection methods in the local geography. 5. Ensuring timely MIS and other specified reports to HO. 6. Regularly visiting the customers. 7. Monitoring of telecallers. 1. Responsible for renewal collections in the assigned region / state. 2. Monitoring & developing the renewal collection team. 3. Imparting Persistency training amongst all responsible locations. 4. Understanding and developing new renewal collection methods in the local geography. 5. Ensuring timely MIS and other specified reports to HO. 6. Regularly visiting the customers. 7. Monitoring of telecallers.



Lemon Customer Care

• Bikaner Area, India

• Telecaller

  • Jul 2013 - Dec 2013

  1. Regularly follow up with the customers regarding renewal reminders. 2. Ensuring that the customers pay the renewal dues. 3. Report to HO on a daily manner regarding the activity management. 4. Telecalling to existing customers as per assigned requirements. 5. Coordinating between the customer & collection team for renewal collections. 1. Regularly follow up with the customers regarding renewal reminders. 2. Ensuring that the customers pay the renewal dues. 3. Report to HO on a daily manner regarding the activity management. 4. Telecalling to existing customers as per assigned requirements. 5. Coordinating between the customer & collection team for renewal collections.