Experience

MainStay People Consulting

• India
• Human Resources
• 1 - 100 Employee

• Implementation Manager

  • Mar 2023 - Present

  New Delhi, Delhi, India As an Implementation Manager at Mainstay People Consulting, I lead a team of consultants to drive the implementation of the Darwinbox product with clients. I oversee the entire implementation process, from business process mapping to user acceptance testing, ensuring that the clients go live within a defined timeline. My responsibilities include analyzing business requirements and designing solutions covering various functional scenarios, preparing blueprint documents and functional… Show more As an Implementation Manager at Mainstay People Consulting, I lead a team of consultants to drive the implementation of the Darwinbox product with clients. I oversee the entire implementation process, from business process mapping to user acceptance testing, ensuring that the clients go live within a defined timeline. My responsibilities include analyzing business requirements and designing solutions covering various functional scenarios, preparing blueprint documents and functional specifications during the business process mapping stage, and coordinating with the development team to define change requests from clients. I also plan and lead meetings and working sessions effectively with both client and product development teams, provide key user training, support customers to ensure sign-off at each milestone, guide the client through the change management process, and manage both internal and external expectations. Additionally, I map benefits delivered through the implementation of Darwinbox HRMS and prepare documentation to hand over the account to the Customer Success team. Since joining in October 2022, I have successfully implemented the Darwinbox product for several clients and ensured that they receive support throughout the implementation and post go-live support phase.

• Assistant Manager

  • Oct 2022 - Mar 2023

  New Delhi, Delhi, India Asst. Manager responsible for successful implementation of DarwinBox HCM platform at client site and ensuring client success. MainStay is a Human Resources Consulting and Advisory firm working with Business Owners and top-management to bring about transformation in business, as they seek to achieve their long-term vision and goals. We are also the Implementation and support partners for DarwinBox, the fastest to Gartner's Magic quadrant for HCM



Renegade Insurance

• United States
• Insurance

• Carrier Operation Associate

  • Mar 2022 - Sep 2022

  I have successfully managed end-to-end implementations for multiple clients, specializing in modules such as On-boarding, Travel & Expense Management, and PMS. My dedication to staying informed about business operations and their impacts led to a remarkable 45% increase in productivity. My responsibilities included meticulously recording, documenting, and tracking appointments and terminations, ensuring a smooth workflow. Additionally, I adeptly handled agent queries related to carrier… Show more I have successfully managed end-to-end implementations for multiple clients, specializing in modules such as On-boarding, Travel & Expense Management, and PMS. My dedication to staying informed about business operations and their impacts led to a remarkable 45% increase in productivity. My responsibilities included meticulously recording, documenting, and tracking appointments and terminations, ensuring a smooth workflow. Additionally, I adeptly handled agent queries related to carrier appointments and login issues, resolving them efficiently. Furthermore, I played a key role in streamlining the automation process for agent's carrier appointments, enhancing efficiency and accuracy in the system. My experience in these areas has equipped me with the skills and expertise to drive operational excellence and deliver results in dynamic client-facing environments. Show less



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Quality Analyst

  • Sep 2019 - Mar 2022

  In recognition of my excellent work, I was promoted to Quality Analyst, where I was responsible for collecting all quality control information throughout the week. I created key dashboards for business, which gave insights about print, online, broadcast, and social media to track all KPIs and functions. I also conducted and reported PKD tests bimonthly, monitored testing procedures, and ensured they were performed according to standard testing methods, established specifications, and required… Show more In recognition of my excellent work, I was promoted to Quality Analyst, where I was responsible for collecting all quality control information throughout the week. I created key dashboards for business, which gave insights about print, online, broadcast, and social media to track all KPIs and functions. I also conducted and reported PKD tests bimonthly, monitored testing procedures, and ensured they were performed according to standard testing methods, established specifications, and required protocols. Furthermore, I designed detailed questionnaires and surveys, conducted business forecasts, and participated in weekly team meetings with managers and executives.

• Senior Research Analyst

  • Sep 2018 - Sep 2019

  Gurgaon, India As a Senior Analyst at WIPRO Ltd. (Formerly Cision), I conducted professional market research to identify target markets, consumer behavior, industry trends, and competition. I analyzed both social and traditional media content for top automotive clients such as Audi, Daimler, Jaguar, Renault-Nissan, and BMW. Additionally, I collected data on competitors, consumers, and marketplace, and consolidated data into presentations and reports. I also streamlined the data analysis process, improving… Show more As a Senior Analyst at WIPRO Ltd. (Formerly Cision), I conducted professional market research to identify target markets, consumer behavior, industry trends, and competition. I analyzed both social and traditional media content for top automotive clients such as Audi, Daimler, Jaguar, Renault-Nissan, and BMW. Additionally, I collected data on competitors, consumers, and marketplace, and consolidated data into presentations and reports. I also streamlined the data analysis process, improving process efficiency by 30% and achieving all SLAs with respect to Quality, Deadlines (TAT), and productivity.



OPTIMAL TRANSNATIONAL INDIA PRIVATE LIMITED

• India
• 1 - 100 Employee

• Senior Technical Sales Representative

  • Jul 2017 - Jul 2018

  Noida Area, India As a seasoned professional in the insurance industry, I have successfully led teams in generating leads and converting sales for Australian insurance companies. Through my expertise in cold calling, I have been able to maximize results and deliver high-quality service to clients. As a team leader, I have managed a team of 20 operators and provided them with the necessary training and coaching to excel in their roles. My strong communication and interpersonal skills have enabled me to build… Show more As a seasoned professional in the insurance industry, I have successfully led teams in generating leads and converting sales for Australian insurance companies. Through my expertise in cold calling, I have been able to maximize results and deliver high-quality service to clients. As a team leader, I have managed a team of 20 operators and provided them with the necessary training and coaching to excel in their roles. My strong communication and interpersonal skills have enabled me to build lasting relationships with clients, team members, and stakeholders. I am passionate about delivering results, exceeding targets, and constantly improving processes. I am eager to bring my experience and skills to a new challenge and make a meaningful impact. Show less



2WTRADE LLP

• United Kingdom
• Executive Offices
• 1 - 100 Employee

• Team Lead

  • Nov 2016 - Jun 2017

  Delhi, India Experienced leader dedicated to optimizing team performance through motivation and training. Prioritized workplace safety and compliance with regulatory and company policies, ensuring a secure and prepared workforce. Focused on fostering innovation and aligning ideas with business objectives. Cultivated strong relationships with customers, vendors, and internal stakeholders to drive collaborative success.

• Sales Associate

  • Jun 2016 - Nov 2016

  Outbound sales process Cold Calling lead generation Leading the team of 20 operators



Genpact

• United States
• Insurance
• 1 - 100 Employee

• Payroll Assistant

  • May 2015 - Apr 2016

  Noida, Uttar Pradesh, India