Experience

L&P Aesthetics

• United States
• Medical Practices
• 1 - 100 Employee

• Client Success Coordinator

  • Sep 2021 - Present



SkinSpirit Skincare Clinic and Spa

• Administrative Assistant

  • Sep 2018 - Sep 2021

  Provide exceptional customer service. Answer and screen a high volume of inbound phone calls. Respond to patient and staff emails in a timely manner. Manage appointments with accuracy. Use autonomy to problem solve and make decisions in a fast paced environment. Provide exceptional customer service. Answer and screen a high volume of inbound phone calls. Respond to patient and staff emails in a timely manner. Manage appointments with accuracy. Use autonomy to problem solve and make decisions in a fast paced environment.



SEPHORA

• France
• Retail
• 700 & Above Employee

• Senior Education Consultant

  • Feb 2017 - Aug 2018

  Acted as assistant manager to the Beauty Manager; supervised a team of 10. Responsible for on boarding, training, and mentoring all team members. Assisted in scouting and interviewing new talent. Created and developed spreadsheets to track daily, weekly, and monthly sales goals using Excel. Met with team members daily to ensure they were responsible for reaching personal sales goals. Developed and implemented communication strategies to coach team members on effective selling and relationship building strategies.

• Operations Consultant

  • Apr 2016 - Feb 2017

  Acted as 3rd key. Responsible for all shipping and receiving processes. Took lead on daily floor updates and monthly store overhauls. Delegated smaller tasks to team members as needed. Multitasked to maintain overall integrity of the store while ensuring client satisfaction. Monitored visual displays and processed work orders when needed. Implemented processes which helped result in a decrease in overall annual shrinkage.