Mayadevii Munkhbat
Manager, Premium service unit at Unitel Group- Claim this Profile
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Russian Native or bilingual proficiency
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Mongolian Native or bilingual proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Enterprise Design Thinking Practitioner
IBMAug, 2022- Nov, 2024
Experience
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Unitel Group
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Mongolia
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Telecommunications
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400 - 500 Employee
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Manager, Premium service unit
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Mar 2022 - Present
Responsible for overseeing the Premium service unit and ensuring that the company's high-value customers receive exceptional service. Work closely with cross-functional teams to develop and implement premium service strategies that align with the company's overall business objectives. Monitor and analyze market trends and competitor offerings to identify opportunities for innovation and improvement of premium service.
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Senior specialist of Premium service unit
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Jan 2021 - Mar 2022
Responsible for managing a team of premium service specialists and ensuring the delivery of high-quality services to the company's most valuable customers. Work closely with cross-functional teams to develop and execute premium service strategies that meet the evolving needs of the customers.
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Premium service development specialist
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May 2020 - Jan 2021
Researched and analyzed market trends and competitor offerings to identify opportunities for premium service development. Worked with cross-functional teams to define the requirements and specifications of new premium services as well as enhancements to existing premium services.
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MCS Academy
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Ulaanbaatar, Mongolia
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Design Sprint facilitator
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Dec 2022 - Present
Responsible for leading and training a team through a structured process that helps them solve complex problems and create innovative solutions within a short period of time. Responsible for leading and training a team through a structured process that helps them solve complex problems and create innovative solutions within a short period of time.
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WOW Payments Merchant Services
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New York, New York, United States
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Account Executive
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Dec 2018 - Jan 2020
Created detailed business plans designed to attain predetermined goals and quotas. Managed the entire sales cycle from finding a client to securing a deal. Unearthed new sales opportunities through networking and turned them into long-term partnerships. Created detailed business plans designed to attain predetermined goals and quotas. Managed the entire sales cycle from finding a client to securing a deal. Unearthed new sales opportunities through networking and turned them into long-term partnerships.
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Chinatown Bureau
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United States
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Advertising Services
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Business Development Intern
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Sep 2018 - Dec 2018
Assisted company in operational activities and customer relationship management. Performed market analysis and research on competitive companies and prospective clients. Helped prepare promotional and pitch presentations and provided support in other activities, such as organizing events. Assisted company in operational activities and customer relationship management. Performed market analysis and research on competitive companies and prospective clients. Helped prepare promotional and pitch presentations and provided support in other activities, such as organizing events.
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UB Campus Dining & Shops
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United States
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Food and Beverage Services
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1 - 100 Employee
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Student Employee
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Feb 2016 - May 2018
Performed duties of a cashier, barista, and other duties assigned by a manager. Learned how to work efficiently under high pressure and developed outstanding customer service skills. Performed duties of a cashier, barista, and other duties assigned by a manager. Learned how to work efficiently under high pressure and developed outstanding customer service skills.
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Millard Fillmore College, University at Buffalo
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Buffalo/Niagara, New York Area
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Judicial Intern
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Sep 2017 - Dec 2017
Developed my legal research and analysis skills as a Judicial intern at U.S. District Court, WDNY. Gained hands-on experience in briefing cases of various court hearings. Developed my legal research and analysis skills as a Judicial intern at U.S. District Court, WDNY. Gained hands-on experience in briefing cases of various court hearings.
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ELC LLP Advocates
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Ulaanbaatar, Mongolia
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Legal Assistant Intern
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Jun 2017 - Aug 2017
Gained experience in writing agreements and assisted in administrative and secretarial tasks given by the Consulting Team. Translated legal and technical documents from English to Mongolian and vise versa. Gained experience in writing agreements and assisted in administrative and secretarial tasks given by the Consulting Team. Translated legal and technical documents from English to Mongolian and vise versa.
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University at Buffalo
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United States
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Higher Education
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700 & Above Employee
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Research Assistant
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Jan 2017 - May 2017
Gained an in-depth knowledge in the method of survey research, the logic of survey construction, data collection, and coding. Worked in a team with other interns as well as independently as a research assistant for Professor Ashley Barr and Dr. Mary Nell Trautner. Gained an in-depth knowledge in the method of survey research, the logic of survey construction, data collection, and coding. Worked in a team with other interns as well as independently as a research assistant for Professor Ashley Barr and Dr. Mary Nell Trautner.
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Sant Maral Foundation
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Ulaanbaatar, Mongolia
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Research Assistant
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Jun 2015 - Aug 2015
Participated in taking GALLUP World Poll survey in Mongolia. Gained administrative and secretarial experience and assisted the executive manager in training interviewers. Participated in taking GALLUP World Poll survey in Mongolia. Gained administrative and secretarial experience and assisted the executive manager in training interviewers.
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Education
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2014 - 2018
University at Buffalo
Bachelor of Arts (BA), Double major in Sociology and Social Sciences Interdisciplinary
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