Maya Shimura Bianchi
Permit Coordinator at Johnsson Studio- Claim this Profile
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English Full professional proficiency
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Portuguese Native or bilingual proficiency
Topline Score
Bio
Experience
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Johnsson Studio
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Canada
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Architecture and Planning
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1 - 100 Employee
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Permit Coordinator
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Jul 2022 - Present
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TTEC
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Bilingual Customer Service Specialist - English-Portuguese (Work from Home)
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Oct 2021 - Present
- Provides primary customer support to external customers. - Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. - Answers constant flow of customer calls with minimal wait times. - Uses company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. - Responds to customer requests, offering excellent support and tailored recommendations to address needs. - Educates customers about billing, payment processing and support policies and procedures. Show less
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King Homers Inc.
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Construction
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1 - 100 Employee
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Administrative Manager
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Jul 2020 - Sep 2021
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments. - Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. - Coordinated the team by interacting effectively and establishing communication best practices. - Established team priorities, maintained schedules, and monitored performance. - Maintained payroll information by calculating, collecting, and entering data. - Updated employee's files with new details such as changes in address or salary levels. Show less
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King Homes Inc
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Construction
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1 - 100 Employee
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Autocad Drafter
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Jul 2020 - Jul 2021
- Team player, responsible, motivated, and willing to learn. - Proficient in AutoCAD Architecture (2013 or higher). - Reviewed dimensions, materials, and quantities specified in completed work of other drafters for accuracy and completeness. - Ensured established deadlines are met. - Team player, responsible, motivated, and willing to learn. - Proficient in AutoCAD Architecture (2013 or higher). - Reviewed dimensions, materials, and quantities specified in completed work of other drafters for accuracy and completeness. - Ensured established deadlines are met.
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GUESS?, Inc.
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United States
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Construction
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Sales Associate
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Feb 2020 - Jun 2020
- Ensured high levels of customer satisfaction through excellent sales service. - Assessed customers' needs and provided assistance and information on product features. - Welcomed customers to the store and answered their queries. - Followed and achieved the department’s sales goals. - Actively sought out customers in the store. - Remained knowledgeable on products offered and discussed available options. - Ensured high levels of customer satisfaction through excellent sales service. - Assessed customers' needs and provided assistance and information on product features. - Welcomed customers to the store and answered their queries. - Followed and achieved the department’s sales goals. - Actively sought out customers in the store. - Remained knowledgeable on products offered and discussed available options.
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Lawyer
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Aug 2017 - Feb 2019
Provided legal service in Civil, Labor, and Social Security Law. Provided legal service in Civil, Labor, and Social Security Law.
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Self Employed
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Real Estate
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1 - 100 Employee
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Lawyer
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Jul 2010 - Feb 2019
Provided legal service in Social Security Law. Provided legal service in Social Security Law.
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Customer Service Supervisor
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Feb 2013 - Dec 2015
- Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service. - Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty. - Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies. - Coached team members to deliver hospitable, professional service while adhering to set service models. - Supervised day-to-day customer service operations to provide staff with guidance and drive productivity. - Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies. Show less
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Advocacia Marly Fagundes & Advogados Associados
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Brazil
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Legal Services
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1 - 100 Employee
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Lawyer
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Mar 2009 - May 2010
Provided legal service in Social Security Law. Provided legal service in Social Security Law.
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Figueira Advocacia e Consultoria
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Brazil
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Law Practice
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1 - 100 Employee
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Lawyer
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May 2008 - Mar 2009
Provided legal service in Social Security Law. Provided legal service in Social Security Law.
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Education
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UEL - Universidade Estadual de Londrina
Pós-Graduação, Direito Previdenciário -
Pontifícia Universidade Católica do Paraná
Direito