Experience

Johnsson Studio
• Canada
• Architecture and Planning
• 1 - 100 Employee
• Permit Coordinator

  • Jul 2022 - Present


TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Bilingual Customer Service Specialist - English-Portuguese (Work from Home)

  • Oct 2021 - Present

  - Provides primary customer support to external customers. - Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. - Answers constant flow of customer calls with minimal wait times. - Uses company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. - Responds to customer requests, offering excellent support and tailored recommendations to address needs. - Educates customers about billing, payment processing and support policies and procedures. Show less



King Homers Inc.

• Construction
• 1 - 100 Employee

• Administrative Manager

  • Jul 2020 - Sep 2021

  - Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments. - Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. - Coordinated the team by interacting effectively and establishing communication best practices. - Established team priorities, maintained schedules, and monitored performance. - Maintained payroll information by calculating, collecting, and entering data. - Updated employee's files with new details such as changes in address or salary levels. Show less



King Homes Inc

• Construction
• 1 - 100 Employee

• Autocad Drafter

  • Jul 2020 - Jul 2021

  - Team player, responsible, motivated, and willing to learn. - Proficient in AutoCAD Architecture (2013 or higher). - Reviewed dimensions, materials, and quantities specified in completed work of other drafters for accuracy and completeness. - Ensured established deadlines are met. - Team player, responsible, motivated, and willing to learn. - Proficient in AutoCAD Architecture (2013 or higher). - Reviewed dimensions, materials, and quantities specified in completed work of other drafters for accuracy and completeness. - Ensured established deadlines are met.



GUESS?, Inc.

• United States
• Construction

• Sales Associate

  • Feb 2020 - Jun 2020

  - Ensured high levels of customer satisfaction through excellent sales service. - Assessed customers' needs and provided assistance and information on product features. - Welcomed customers to the store and answered their queries. - Followed and achieved the department’s sales goals. - Actively sought out customers in the store. - Remained knowledgeable on products offered and discussed available options. - Ensured high levels of customer satisfaction through excellent sales service. - Assessed customers' needs and provided assistance and information on product features. - Welcomed customers to the store and answered their queries. - Followed and achieved the department’s sales goals. - Actively sought out customers in the store. - Remained knowledgeable on products offered and discussed available options.



Reformashop Comercial Ltda

• Lawyer

  • Aug 2017 - Feb 2019

  Provided legal service in Civil, Labor, and Social Security Law. Provided legal service in Civil, Labor, and Social Security Law.



Self Employed

• Real Estate
• 1 - 100 Employee

• Lawyer

  • Jul 2010 - Feb 2019

  Provided legal service in Social Security Law. Provided legal service in Social Security Law.



Refiltro Materiais Eletricos Ltda

• Customer Service Supervisor

  • Feb 2013 - Dec 2015

  - Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service. - Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty. - Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies. - Coached team members to deliver hospitable, professional service while adhering to set service models. - Supervised day-to-day customer service operations to provide staff with guidance and drive productivity. - Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies. Show less



Advocacia Marly Fagundes & Advogados Associados

• Brazil
• Legal Services
• 1 - 100 Employee

• Lawyer

  • Mar 2009 - May 2010

  Provided legal service in Social Security Law. Provided legal service in Social Security Law.



Figueira Advocacia e Consultoria

• Brazil
• Law Practice
• 1 - 100 Employee

• Lawyer

  • May 2008 - Mar 2009

  Provided legal service in Social Security Law. Provided legal service in Social Security Law.