Experience

Global FIS

• IT Services and IT Consulting
• 200 - 300 Employee

• Risk Analyst

  • Aug 2020 - Present

  • Assist with the strategic objectives of the risk management program including execution of risk assessment activities, coordination of risk response and program testing and validation. •Review significant events and advise the management team of steps required to prevent future recurrence. • Assist with risk assessments related to the Data Protection, supply chain management and Enterprise Risk Management as well as other departments to identify potential issues, control gaps and potential process efficiencies. • Conduct risk analysis and present continuous control improvement ideas to the leadership team.



SunTrust

• United States
• Financial Services
• 700 & Above Employee

• Financial Crimes Analyst III

  • Oct 2016 - Aug 2020

  • Responsible for conducting complex internal investigations relating to internal fraud including criminal, policy & procedural, and code of conduct violations within the organization. • Conducted internal audits on a semi-annual and annual basis. • Conducted victim interviews to determine the extent of fraud to the clients bank information.• Reviewed, researched and initiated the resolution of disputes inquiries from cardholders, financial institutions, merchants and internal departments. • Conducted research on escalated issues.

• Financial Crimes Analyst III

  • Oct 2016 - Aug 2020

  • Responsible for conducting complex internal investigations relating to internal fraud including criminal, policy & procedural, and code of conduct violations within the organization. • Conducted internal audits on a semi-annual and annual basis. • Conducted victim interviews to determine the extent of fraud to the clients bank information.• Reviewed, researched and initiated the resolution of disputes inquiries from cardholders, financial institutions, merchants and internal departments. • Conducted research on escalated issues.

• Operation Analyst/ACH Department

  • Dec 2015 - Oct 2016

  Worked various ACH files that required extensive knowledge of NACHA rules and regulations. Created ACH procedures into Policy and Procedure Manager (PPM). Responsible for monitoring, processing exceptions payments for commercial clients. Adhere to Federal Regulations and Bank Policy and Procedures and abide by NACHA rules.

• PAYMENTS RISK & EXCEPTIONS ANALYST II

  • Dec 2015 - Oct 2016

  • Processed ACH (Automated Clearing House) returned and dishonor files.• Research and process daily ACH rejects.• Responsible for for monitoring and addressing all non-post, positive pay and ACH Returns on a daily basis. • Responsible for the daily reconciliation of 6 general legers. • Ensure ACH operational processes and procedures stay in compliance with NACHA and federal guidelines. • Responsible for monitoring and processing exceptions payments for commercial clients.• Provided operational support for high volume financial institutions. • Notify other financial institutions of errors and exceptions.• Assisted with customers (internal and external) to answer questions related to electronic banking needs.• Collaborated with management to ensure the semiannual audits were completed with minimal issues.

• Client First Solutions Supervisor

  • Jul 2014 - Dec 2015

  Handled, resolved, and answered clients' questions in regards to new and existing claims. Ability to make decisions using knowledge of bank policies, procedures, and regulations. Monitored merchant processing activity to minimize potential losses.

• CLIENT FIRST SOLUTIONS SUPERVISOR

  • Jul 2014 - Dec 2015

  • Handled escalated calls from clients that involved on-going issues or complaints about bank policy.• Investigated, monitored, and worked collaboratively with internal and external agencies to resolves case in a timely manner for our clients. • Worked directly with various departments to achieve a timely resolution for the client and provide exceptional customer service.• Adhered to SunTrust Bank security and audit procedures.

• Fraud Detection Team

  • Mar 2013 - Jul 2014

  Analyzed fraudulent claims created by clients through research and spending patterns. Collect and gather data to establish fraud cases for Investigators. Prepared daily reports from data gathered the prior day for annual audits. Educate and inform clients how to protect themselves from being victims of identity theft.