Experience

Monterey Financial Services, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Collections Representative

  • Dec 2022 - Present

  Negotiate delinquent accountsReview and discuss contractsMaintain SLA'S

• Team Lead

  • Jul 2021 - Nov 2022

  Resolved 500+ monthly customer inquiries via phone and email.Trained and mentored employees on conflict resolution, company and best practices.

• Customer Service Representative

  • Sep 2018 - Jul 2021



Acme Market

• Cashier and Baker

  • Nov 2013 - Aug 2018

  Handled the cash register and balanced till. Addressed customer needs assisting when necessary. Informed customers of sales, upselling products when applicable. baked and decorated cakes and cupcakes. prepared workstation for additional employees. Handled the cash register and balanced till. Addressed customer needs assisting when necessary. Informed customers of sales, upselling products when applicable. baked and decorated cakes and cupcakes. prepared workstation for additional employees.



Showboat Casino

• Quality Assurance Coordinator

  • Aug 2013 - Nov 2013

  Inspected rooms upon successful completion of cleaning to ensure quality. assigned rooms wnd distributed keys to housekeeping. handled late check outs wnd communicated with front desk. Inspected rooms upon successful completion of cleaning to ensure quality. assigned rooms wnd distributed keys to housekeeping. handled late check outs wnd communicated with front desk.