Tiffany May
Senior Agent at Broad River Retail d/b/a Ashley HomeStore- Claim this Profile
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Topline Score
Bio
Efrain Montes
Tiffany is a great person to work with! We worked together on our Google IT Support Certification through Merit America. She is extremely knowledgeable about IT and always willing to learn more. She is very helpful, caring, and especially hardworking! I recommend Tiffany to any team looking for someone that will give their absolute best and help bring up those around her.
Peter Kovalenko
Tiffany has a strong background in customer service, which gives her a unique perspective for IT problem solving. She is a very empathic person who takes a strong customer/client first approach. Tiffany also displays strong leadership abilities. She will be a great asset for any team that she joins.
Efrain Montes
Tiffany is a great person to work with! We worked together on our Google IT Support Certification through Merit America. She is extremely knowledgeable about IT and always willing to learn more. She is very helpful, caring, and especially hardworking! I recommend Tiffany to any team looking for someone that will give their absolute best and help bring up those around her.
Peter Kovalenko
Tiffany has a strong background in customer service, which gives her a unique perspective for IT problem solving. She is a very empathic person who takes a strong customer/client first approach. Tiffany also displays strong leadership abilities. She will be a great asset for any team that she joins.
Efrain Montes
Tiffany is a great person to work with! We worked together on our Google IT Support Certification through Merit America. She is extremely knowledgeable about IT and always willing to learn more. She is very helpful, caring, and especially hardworking! I recommend Tiffany to any team looking for someone that will give their absolute best and help bring up those around her.
Peter Kovalenko
Tiffany has a strong background in customer service, which gives her a unique perspective for IT problem solving. She is a very empathic person who takes a strong customer/client first approach. Tiffany also displays strong leadership abilities. She will be a great asset for any team that she joins.
Efrain Montes
Tiffany is a great person to work with! We worked together on our Google IT Support Certification through Merit America. She is extremely knowledgeable about IT and always willing to learn more. She is very helpful, caring, and especially hardworking! I recommend Tiffany to any team looking for someone that will give their absolute best and help bring up those around her.
Peter Kovalenko
Tiffany has a strong background in customer service, which gives her a unique perspective for IT problem solving. She is a very empathic person who takes a strong customer/client first approach. Tiffany also displays strong leadership abilities. She will be a great asset for any team that she joins.
Credentials
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Google IT Support
CourseraJan, 2022- Nov, 2024 -
IT Security: Defense Against the Digital Dark Arts
Coursera Course CertificatesJan, 2022- Nov, 2024 -
Operating Systems and You: Becoming a Power User
CourseraDec, 2021- Nov, 2024 -
System Administration and IT Infrastructure Services
CourseraDec, 2021- Nov, 2024 -
Technical Support Fundamentals
CourseraNov, 2021- Nov, 2024 -
The Bits and Bytes of Computer Networking
CourseraNov, 2021- Nov, 2024
Experience
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Broad River Retail
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United States
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Retail Furniture and Home Furnishings
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200 - 300 Employee
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Senior Agent
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Dec 2020 - Present
Resolved escalated issues for guests, generating brand loyalty and driving guest satisfaction. Mentored internal hires on process and metrics to achieve KPI Goals. Fostered company wide unity to increase transparency between departments. Resolved escalated issues for guests, generating brand loyalty and driving guest satisfaction. Mentored internal hires on process and metrics to achieve KPI Goals. Fostered company wide unity to increase transparency between departments.
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Young Living Essential Oils
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United States
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Wellness and Fitness Services
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700 & Above Employee
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International Markets Chat Expert
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Jan 2018 - Nov 2020
Conversed with international markets, including Qatar, Philippines, Indonesia, and Malaysia to quickly and effectively execute company values, order placement, international shipping, and issue resolution. Maintained key KPIs including 99% 5 Star Satisfaction Survey.
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Member Services Coach
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Jan 2018 - Nov 2020
Guided internal hires through escalated situations to increase member satisfaction.Coached team for KPI improvement and long term career goals. Supported Leadership team to provide away from desk time.
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ResultsCX
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Response Specialist for Toyota and Lexus
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Jul 2014 - Jan 2018
In the event of an auto collision or vehicle breakdown, coordinated with law enforcement, fire, ems, roadside to assist drivers to ensure safety and timely assistance.Provided concierge destination services to assist drivers with seamless GPS navigation.Operated and coordinated under extreme time tables during natural disasters such as wildfires, hurricanes, and tornadoes
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Associate Trainer
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Jul 2014 - Oct 2016
Onboarded new hires focusing on minimized attrition. Maintained the lowest attrition on my team with several teams at 0% Attrition over several months. Created and adjusted facilitation material that is still used to this day to streamline the coaching process during and after training. Cultivated operation culture of support and unity to increase overall employee satisfaction.
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Production Team Member
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2013 - 2014
Megadyne is a medical manufacturing facility and as such it was my job, as part of the production team, to ensure top quality products and packaging for all items. I also ensured all paperwork, labels, and materials matched at all times to avoid problems. Megadyne is a medical manufacturing facility and as such it was my job, as part of the production team, to ensure top quality products and packaging for all items. I also ensured all paperwork, labels, and materials matched at all times to avoid problems.
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Maid/Desk Clerk/Night Manager
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Jun 2011 - Apr 2013
The Nevada Club Inn is a small hotel located across the river from Laughlin, Nevada. As the maid, it was my duty to clean rooms and common areas, tend to guest needs, wash and fold linens, and provide daily services for long term guests. Daily service included fresh linens, cleaning, and toiletries. As the desk clerk, I handled large sums of money on a near daily basis. I was tasked with keeping very tight security inside the office as well as keep the office tidy and organized. I had to be familiar with various kinds of software including, Check-Inn the software used to handle registration, check-in, and check-out, QuickBooks, which was used in conjunction with the accountants, and Microsoft Office for various tasks involving the company lawyers. As the night manager, my duties became answering phones through the night and being there for my late night guests when they needed assistance or something was amiss. Show less
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Education
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Merit America
Google IT Support Professional Certificate, IT Support -
2001 - 2005
West Branch High School
Diploma, Art
Community
