Experience

Rosedale on Robson Suite Hotel

• 1 - 100 Employee

• Duty Manager

  • Nov 2006 - Present

  Key responsibilities Includes: To welcome and bid farewell to all visitors to the hotel in a warm and professional manner. Ensuring all guests receive prompt service and guidance accordingly. Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Block rooms for special groups, manage room inventory Coordinate guests and staff during an emergency and have good knowledge of fire procedures Promote all services offered in the Hotel Complete daily inspection of all hotel facilities ensuring a checklist is completed Responsible for pre-arrival planning with a focus on the collection of arrival times, guest preferences, and the pre-assignment of all accommodations Show less



Century Plaza Hotel

• Canada
• Hospitality
• 1 - 100 Employee

• Front Desk Associate

  • Dec 2004 - Oct 2006

  Process group arrivals and departures Balance cash and complete balance sheets Process wake up calls, Exchange foreign currency Process telephone calls, take, cancel and change room reservations Process guest departures, calculate charges and receive payments. Process group arrivals and departures Balance cash and complete balance sheets Process wake up calls, Exchange foreign currency Process telephone calls, take, cancel and change room reservations Process guest departures, calculate charges and receive payments.



Norwegian Cruise Line

• United States
• Travel Arrangements
• 100 - 200 Employee

• Third Purser

  • May 2004 - Nov 2004

  Stationed aboard the M/S Norwegian Star. My tasks were having full knowledge of all duties within the Front Office operation including: Handling guest queries and dealing with complex situations Managing telephone switchboard system during twilight hours. Maintaining cash floats for giving change and cashing traveler’s cheques for guests Making public address announcements as needed. Stationed aboard the M/S Norwegian Star. My tasks were having full knowledge of all duties within the Front Office operation including: Handling guest queries and dealing with complex situations Managing telephone switchboard system during twilight hours. Maintaining cash floats for giving change and cashing traveler’s cheques for guests Making public address announcements as needed.