May Shao
Information Technology Office Manager at Shanghai American School- Claim this Profile
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English -
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Chinese (Simplified) -
Topline Score
Bio
Credentials
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2013 International Chinese teaching Certificate 2004 National Graphic & Design Level 2 Certificate
-Jan, 2013- Oct, 2024
Experience
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Shanghai American School
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China
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Education Administration Programs
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400 - 500 Employee
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Information Technology Office Manager
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Aug 2002 - Present
Help the IT Director on the Annual Budget/ In charge of the the IT Office work procedure and business process / Deal with the emergencies and complaints / New IT staff training
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IT Office Manager
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Aug 2002 - Present
1.Implement protocols for the help desk engineers based on the school policy and work procedure. Manage the help desk engineers daily task list by priority. Make sure the Tech service quality is stable. 2. In charge of the Tech orientation of the new faculty and staff. Manage the distribution and imaging of new computers, set up email accounts, printing accounts, assign phone extensions and messaging, distribute all IT devices and provide the tech orientation training for the new faculty and staff. 3.Train all the new help desk engineers to make sure they understand the school policy, the work procedure, learn the tech skills from other experienced engineers, have good work habits and help to improve their English writing and speaking skills. 4.Handle all emergencies and complaints. 5.Help the IT Director to make the school IT budget. Design all the IT equipment purchasing and network and maintenance service contracts. Track all the IT software and hardware in database system.Manage all the IT equipment assignments. 6.In charge of the classroom mounted projectors and smart board inventory, replacement and cleaning/maintenance work by the vendor. Organize the engineers do all the classroom cart Mac computers inventory and re-image work every summer. 7.Manage the 1-1 ( 1 to 1) student Mac Computer Program. Receive over 1000 new Mac laptops purchased, set up with the right image, and the student account in the summer, and organize the rolling out the computers to the Middle School and High School students. 8.Work with Tech resources facilitators of 6 schools to bridge the gap between the IT department and the teachers requirement. 9.Organize and coordinate in a couple of the IT project, such as the Groupwise to Microsoft Exchange migration, Wireless network coverage on both campuses, Wireless upgrading, AP Chinese and MAP test in the school. 10. Give all the help desk engineers annual and monthly evaluation.
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Shanghai Racquet Club & Apartments
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Real Estate
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1 - 100 Employee
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Service Center/ Front Desk Staff
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Aug 2000 - Feb 2002
1. English & Chinese information services.2. Communication liason for the residents of the club. 3. Translation service.4. Provide all the services of a hotel front desk. 1. English & Chinese information services.2. Communication liason for the residents of the club. 3. Translation service.4. Provide all the services of a hotel front desk.
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Education
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1996 - 2000
China Three Gorges University
BS, 生物工程 -
1996 - 2000
China Three Gorges University
Bachelor's degree, Bioengineering and Biomedical Engineering
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