Complex Group & Events Coordinator -W Dubai ,The Westin Dubai,Le' Meridien - Mina Seyahi

• Oct 2023 - Present

Complex Reservations Agent

• Sep 2022 - Present

Reservations And Service Center Agent

• Sep 2021 - Aug 2022

Telephone Operator

• Oct 2019 - Sep 2021

Assistant Sales & Marketing Manager

• Aug 2018 - Sep 2019

Business Development Manager

• Nov 2017 - Jul 2018

• B2B sales • Prospecting, cold-calling and attracting new advertisers • Scheduling sales appointments with prospective clients at their business • Engaging with prospects in smart, professionally consultative dialogue • Problem solving and presenting advertising solutions for client • Dealing with NGO organizations, embassies, others corporate clients from the oil & gas industries, shipping companies, airlines and travel agencies for their needs at recruitment service Show less

Sales & Reservation Officer

• Jun 2016 - May 2017

• Analyze all guest and travel agent requirements through phone & email • Recommend all the suitable options and assist to confirm all the reservations • Ensure all incoming calls and ensure efficient resolution of all guest inquiries • Assist to make all room reservations and ensure maximize room revenue for all • Ensure all reservation detail update on all computers within required operating procedures • Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staffs for same • Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues • Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts • Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basics • Maintain knowledge on all room types and its availability • Selling rooms and allotment control • Dealing with NGO organizations, embassies, others corporate clients from the oil & gas industries, shipping companies, airlines and travel agencies for their stay and requirements at the hotel Show less

Senior Outbound Operation

• Nov 2014 - Nov 2015

• Itinerary Preparation/Developed New Products/Tour Operation (Tour package/ticketing/Visa/etc.)• Flight arrangements• Secured hotel reservations worldwide • Handled Company’s VIP customers for their travel arrangements• Deal with customer enquiries according to their needs• Give suggestion to meet their expectations• Solve customer complaints and collect the payments• Designed & customize to create the exciting travel arrangements• Negotiated contracts with key partners from local & international• Collect the data accurately Show less

Outbound Tour Assistant

• May 2013 - 2015

• Itinerary Preparation/Developed New Products/Tour Operation (Tour package/ticketing/Visa/etc.)• Flight arrangements• Secured hotel reservations worldwide • Handled Company’s VIP customers for their travel arrangements• Deal with customer enquiries according to their needs• Give suggestion to meet their expectations• Solve customer complaints and collect the payments• Designed & customize to create the exciting travel arrangements• Negotiated contracts with key partners from local & international• Collect the data accurately Show less