Experience

FlowCareers

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Recruiter

  • Jan 2022 - Present

  I help rockstar Filipinos find full time work from home jobs with great companies. I help rockstar Filipinos find full time work from home jobs with great companies.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Account Specialist III

  • May 2014 - Dec 2021

  Handles customer complaints and supervisory calls from frontline business specialists for online banking. Provides resolutions for business online concerns and creates a case for unresolved issues. Under the direction of a member of the management team, the Business Online Escalation Specialist is primarily responsible for managing the escalation queue, resolving the customer issues completely and tracking and logging each call. This responsibility includes ensuring all service requirements are protected and Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Financial Service Associate for U.S. Cards (Senior Team Member)

  • Oct 2013 - May 2014

  Diffuses irate customers, focuses on saving customer’s business by negotiations, Accepts supervisor escalations when necessary. Responding to customer queries in a timely and accurate way via phone. Identifying customer needs and helping customers use specific features. Analyzing and reporting product malfunctions. Diffuses irate customers, focuses on saving customer’s business by negotiations, Accepts supervisor escalations when necessary. Responding to customer queries in a timely and accurate way via phone. Identifying customer needs and helping customers use specific features. Analyzing and reporting product malfunctions.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Fraud Detection Analyst for Outbound (Senior Associate)

  • Jan 2005 - Sep 2013

  Responding to customer queries in a timely and accurate way via phone. Identifying customer needs and helping customers use specific features. Analyzing and reporting product malfunctions. Investigates forgery and theft within customers' accounts and transactions on behalf of a bank or a financial institution. They track and monitor the bank's transactions and activity that comes through the customers' accounts. Responding to customer queries in a timely and accurate way via phone. Identifying customer needs and helping customers use specific features. Analyzing and reporting product malfunctions. Investigates forgery and theft within customers' accounts and transactions on behalf of a bank or a financial institution. They track and monitor the bank's transactions and activity that comes through the customers' accounts.



Noel & Noel Law Offices

• United States

• Secretary

  • Jun 2003 - Dec 2004

  Schedules client and courtroom meetings, email manager, files and encodes legal documents, responsible for billing and payroll. Schedules client and courtroom meetings, email manager, files and encodes legal documents, responsible for billing and payroll.