Experience

Exceldor, coopérative avicole

• Canada
• Food and Beverage Manufacturing
• 300 - 400 Employee

• National Sales Director

  • Nov 2022 - Present

• Sales Director

  • Jan 2022 - Nov 2022

  Responsible for profitable sales growth and customer relationshipsResponsible for sales strategy, setting and achieving budgets/forecasts Establish pricing for all SKUs, balancing market conditions and margin requirementsCollaborate with operations team to develop new product innovations



Exceldor Cooperative Ltd (formerly Granny's Poultry Cooperative Ltd)

• Winnipeg, Canada Area

• Regional Sales Manager

  • Feb 2020 - Feb 2020

  Experienced sales manager, specializing in food service, leading sales and service teams. Responsible for profitable sales growth and developing customer relationships resulting in profitable sales growth. Experienced sales manager, specializing in food service, leading sales and service teams. Responsible for profitable sales growth and developing customer relationships resulting in profitable sales growth.



Granny's Poultry Cooperative Ltd.

• Regional Sales Manager

  • Feb 2016 - Feb 2020



Ryerson

• United States
• Manufacturing
• 700 & Above Employee

• Inside Sales Representative

  • Mar 2014 - Jan 2016

  Ryerson, Winnipeg, MB, 2014 to Present Inside Sales Representative • Daily interaction with large customer base on contractual and transactional business. • Responding to customer’s quotations, needs, inquiries and complaints, processing of orders. • Follow up and out calling for direct sales. • Work closely with sales, territory managers, credit, and operations to achieve company goals and profitability. ACHIEVEMENTS: Completed a two week training program at one of the main branches in Atlanta. Created a training document for the Inside Sales position. Show less



Manitoba Harvest Hemp Foods

• Canada
• Food and Beverage Services
• 1 - 100 Employee

• Senior Customer Service Manager

  • 2013 - 2014

  •Supervised the Customer Service Department. Trained and coached personnel performing customer relations, order entry, production/delivery scheduling, and logistics coordination. •Investigated and documented end user, retailer and distributor issues. Recommended preventative actions. •Analyzed monthly sales forecasts against actual volumes. Communicated production and inventory level requirements with Packaging, Production and Supply Chain Departments. •Managed finished goods inventory levels and bulk orders with international shipping requirements. ACHIEVEMENTS: Introduced a system to allocate inventory at point of order entry using FIFO. Managed the implementation of an EDI system to improve accuracy and service levels while reducing data entry costs. Devised a customer service scorecard to monitor call volumes, service levels/call quality and order fulfillment metrics from intake to delivery. Developed an Excel-based tool that drastically reduced short shipments. Streamlined customer service procedures, policies and standards. Show less



Kitchen Craft

• Canada
• Furniture
• 200 - 300 Employee

• Customer Service Manager

  • 2010 - 2013

  Kitchen Craft (manufacturing), Winnipeg, MB Customer Service Manager •Oversaw a 29-person team dedicated to customer service and order processing for North American wholesale accounts while overseeing continuous improvement projects. •Implemented a performance metric system to monitor quality of service, efficiency and accuracy in serving the internal sales team and external dealers. •Rectified escalated customer service concerns including complex issues. •Hired, trained, coached and evaluated staff. Managed progressive discipline. Enforced HR and safety policies. •Collaborated with operations managers to resolve client issues and meet service levels. ACHIEVEMENTS: Continuously identified opportunities to improve department processes and customer service interactions. Reduced department operating costs by close to 35%. Increased customer service index scores from 87% to 95% (achieved the best improvement in five customer service divisions). Evaluated training programs, and revised formats, curriculum and materials. Authored an on-boarding process and manual for new staff and sales representatives. Introduced “10 Steps to a Call” to standardize and improve professionalism of service. Created a mission statement. Implemented policies to resolve outstanding personnel issues. Spearheaded a pilot project to streamline all stages of order processing that improved the acknowledgement rate from 87% to 95%; with a projected cost saving of 30%. Enhanced order intake process while reducing overtime pay by modifying department work schedules. Show less



EQ3

• Canada
• Furniture and Home Furnishings Manufacturing
• 100 - 200 Employee

• Customer Service Manager

  • 2006 - 2010

  EQ3, Winnipeg, MB & Ottawa, ON, 2006 – 2010Customer Service Manager, North America (Winnipeg, MB, 2008 – 2010)•Directed customer service operations in 20 retail furniture locations in North America handling inbound end user inquiries and complaints, order entry/sales for retail and wholesale clients, outbound calls for back orders, vendor charge backs and consumer deliveries.•Selected, supervised, trained, coached and monitored staff performance. Prepared appraisals.•Resolved customer concerns of varied escalations. Negotiated viable solutions.•Expedited special production-related requests from store managers.•Negotiated rates with service providers and authorized billings.•Coordinated transportation logistics. Updated stores on shipping schedules.Customer Service Manager (Ottawa, ON, 2006 – 2008)•Managed customer service within two Ottawa stores, one Burlington location and one Toronto location.ACHIEVEMENTS: Developed and implemented procedures, policies and standards in a consolidated customer service centre. Initiated a statistical reporting system to provide the executive team with a system to evaluate department performance. Standardized and consolidated the vendor charge back process and improved communication with the accounting department to capitalize on vendor credits. Significantly reduced the rate of returns and cancellations. Show less

• Store Manager

  • 2004 - 2006

  Sales Manager/Administrator (Ottawa, ON, 2004 – 2006)•Supported sales managers in two locations in administrative, visual merchandising, and sales operations.•Responsible for payroll administration, expediting orders to head office, reconciling daily sales transactions, and monitoring open/back orders.•Designed visual displays for furniture and accessories to meet corporate guidelines and branding standards.•Trained new sales team members on product knowledge, sales techniques, store policies, and processing customer transactions.ACHIEVEMENTS: Collaborated in the opening of two locations that grew to be highly profitable stores (leading to the acquisition by the franchiser). Provided thorough training for staff that was instrumental in increasing sales volumes Show less



East West Futons

• Toronto, Canada

• Owner Operator

  • 1991 - 2004

  East West Futons, Toronto, ON, 1991 – 2004 Regional Manager/Store Manager - Partner •Co-managed five retail locations specializing in futon furniture sales within the Greater Toronto area. •Acted as a positive role model to staff as a top performing sales representative. •Collaborated in conceiving and implementing multi-media marketing campaigns. •Resolved customer issues within all locations. •Performed daily accounting, inventory control, and payroll administration. •Interviewed, selected, and trained staff. •Managed employee performance issues and dismissals. ACHIEVEMENTS: Collaborated in the opening of five locations. Contributed to devising and continually streamlining all company policies, procedures, standards, and business operations. Achieved up to $1 million in annual sales within the first year. Show less