Experience

Fasttrack Business

• United Arab Emirates
• Business Consulting and Services

• Project Manager

  • Apr 2014 - Present

  - Responsible for the overall, coordination, implementation, and completion of client projects - Create and develop systems and techniques for a seamless team collaboration - Implement a process-based approach to meet organizational goals - Track deliverables using project management tools, i.e, Trello, Basecamp, etc. - Assist in acquiring new talents - Conducts new hire on boarding training - Responsible for the overall, coordination, implementation, and completion of client projects - Create and develop systems and techniques for a seamless team collaboration - Implement a process-based approach to meet organizational goals - Track deliverables using project management tools, i.e, Trello, Basecamp, etc. - Assist in acquiring new talents - Conducts new hire on boarding training



Marketing Animals

• Spain
• Advertising Services

• AFTER - SALES COORDINATOR

  • Mar 2012 - Nov 2013

  - Makes initial calls to new clients to ensure a positive buying experience (logins and materials are received in a timely manner) - Responsible for maintaining a high level of customer satisfaction by providing continuous technical and general support. - Makes follow up calls to clients to obtain feedback concerning programs purchased while identifying sales opportunities - Helps evaluate and measure customer support processes - Makes initial calls to new clients to ensure a positive buying experience (logins and materials are received in a timely manner) - Responsible for maintaining a high level of customer satisfaction by providing continuous technical and general support. - Makes follow up calls to clients to obtain feedback concerning programs purchased while identifying sales opportunities - Helps evaluate and measure customer support processes



Palmetto Home Solutions

• United States
• Medical Practices

• Executive Administrative Assistant

  • Jan 2010 - Aug 2012

  - Coordinate projects between management and sales agent. - Set appointments and follow up clients thru email and phone - Research and prepare a comparable listed property report - Research new client info’s in the system and collates them for sales team submission - Work with home stylist to prepare the property for open house. - Coordinate projects between management and sales agent. - Set appointments and follow up clients thru email and phone - Research and prepare a comparable listed property report - Research new client info’s in the system and collates them for sales team submission - Work with home stylist to prepare the property for open house.



On-Ground

• Italy
• Media Production

• Event Marketing Coordinator

  • Jul 2008 - Nov 2011

  - Manage event set up, tear down and follow-ups - Build and adhere to an event budget to avoid project overruns - Responsible for operational procurement and allocation of resources/talents - Coordinate and monitor event timelines and ensure deadlines are met. - Oversee event happenings and act quickly to resolve problems - Evaluate event’s success and submit reports - Manage event set up, tear down and follow-ups - Build and adhere to an event budget to avoid project overruns - Responsible for operational procurement and allocation of resources/talents - Coordinate and monitor event timelines and ensure deadlines are met. - Oversee event happenings and act quickly to resolve problems - Evaluate event’s success and submit reports



United Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Reservations Specialist

  • Jan 2008 - Mar 2009

  - Helps airline increase continued business with customers by providing utmost positive travel experience - Assist passenger/customer with new and existing reservation - Provides flight information Ensures passenger to be travel ready - Helps airline increase continued business with customers by providing utmost positive travel experience - Assist passenger/customer with new and existing reservation - Provides flight information Ensures passenger to be travel ready



eTelecare Global Solutions

• United States
• Outsourcing/Offshoring
• 300 - 400 Employee

• Customer Service Specialist

  • Mar 2006 - Aug 2007

  - Provides general and technical customer assistance - Helps client in retaining their customers terminating account - Accepts escalation from customer service, sales and technical departments - Provides general and technical customer assistance - Helps client in retaining their customers terminating account - Accepts escalation from customer service, sales and technical departments