Experience

Pinnacle Pet Group

• United Kingdom
• Insurance
• 200 - 300 Employee

• Customer Relationship Management Executive

  • Nov 2021 - Present

  Key responsibilities: • Supporting with improving customer retention, engagement and loyalty • Playing a key role in implementing and delivering CRM strategy and community strategy across all brands. • Working across email, letters, sms and websites • Responsible for creating, building, testing and sending newsletter and trigger based emails and sms. • appropriate planning and managing each campaign, supporting timely, high quality delivery and content • Defining success criteria for each campaign and rigorously analyzing the results, suggesting improvements and testing new ideas. • Carrying out A/B / multivariate testing • Maximizing customer retention Show less



InterEx Group

• United Kingdom
• Staffing and Recruiting
• 100 - 200 Employee

• Marketing Assistant

  • Jun 2021 - Sep 2021

  I operate over a wide form of Marketing avenues: - Responsible for the SEO growth campaign - Create email marketing campaigns - Blog Content creation - Developing the websites interface - Analyze Google, Website and LinkedIn Analytics - Help with overall brand image and positioning across LinkedIn - Involved in PR building activities for the brand I operate over a wide form of Marketing avenues: - Responsible for the SEO growth campaign - Create email marketing campaigns - Blog Content creation - Developing the websites interface - Analyze Google, Website and LinkedIn Analytics - Help with overall brand image and positioning across LinkedIn - Involved in PR building activities for the brand



Red Flag Recruitment LTD

• Brighton, England, United Kingdom

• B2B telemarketer

  • May 2019 - Aug 2019

  -Responsible for negotiating with Businesses and updating client’s records - Aim to beat individual and team targets of generating new leads every shift. - Sending out company information to potential customers - Gained strong communication skills and a confident professional telephone manner - The job relied on excellent PC and organisation skills - The job relied on a track record of hitting and exceeding targets -Responsible for negotiating with Businesses and updating client’s records - Aim to beat individual and team targets of generating new leads every shift. - Sending out company information to potential customers - Gained strong communication skills and a confident professional telephone manner - The job relied on excellent PC and organisation skills - The job relied on a track record of hitting and exceeding targets



GroupM

• United States
• Advertising Services
• 700 & Above Employee

• Work experience

  • Aug 2018 - Aug 2018

  For work experience I shadowed various GroupM marketing leaders. This led to me gaining exposure to the world's largest advertising media company. I learned basic concepts of what they teach trainees, and learned the different organisational structure of the company. I also witnessed various styles of management and leadership styles. For work experience I shadowed various GroupM marketing leaders. This led to me gaining exposure to the world's largest advertising media company. I learned basic concepts of what they teach trainees, and learned the different organisational structure of the company. I also witnessed various styles of management and leadership styles.



Castle Pantry

• Canada
• Restaurants

• Sales Assistant

  • May 2017 - Sep 2017

  -Dealing with customers on a regular basis, providing a high standard of customer service and handling issues customers may have. -Operating tills and handling cash. -Being responsible for maintaining stock levels inside the stores and organising stock and deliveries behind the scenes. -Dealing with customers on a regular basis, providing a high standard of customer service and handling issues customers may have. -Operating tills and handling cash. -Being responsible for maintaining stock levels inside the stores and organising stock and deliveries behind the scenes.