Maxwell Walters
Technical Support Specialist at Granite State Independent Living (GSIL)- Claim this Profile
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Topline Score
Bio
Credentials
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AWS Academy Graduate - AWS Academy Cloud Foundations
Amazon Web Services (AWS)Dec, 2022- Sep, 2024 -
Microsoft Office Mastery Certificate
Manchester Community College NHNov, 2020- Sep, 2024
Experience
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Granite State Independent Living (GSIL)
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United States
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Individual and Family Services
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1 - 100 Employee
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Technical Support Specialist
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Jul 2023 - Present
Installs, modifies, and makes minor repairs to computer hardware and software systems. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Manages network and user security. Installs, modifies, and makes minor repairs to computer hardware and software systems. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Manages network and user security.
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Southern New Hampshire University
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United States
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Higher Education
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700 & Above Employee
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Office Support Assistant
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Jan 2022 - Present
This position involves providing direct support at the library's service desk, helping users navigate the library's catalog, databases, and technology, and offering guidance on research methods and information literacy. Offers guidance on using library computers, printers, scanners, and other technology tools, troubleshooting basic technical issues as needed.
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Teaching Assistant “Learning Fellow”
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Sep 2022 - Present
Assistant teacher in a Fundamentals of IT class, and Computer Operating Systems class. This role plays a vital role in supporting the professor in delivering effective and engaging IT courses. This position involves assisting with administrative tasks, classroom preparation, technical support, public speaking, demonstrations and student communication.
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PONY LEAGUE BASEBALL INC
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United States
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Spectator Sports
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IT Support Staff
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Sep 2016 - Nov 2017
Completed game day tasks to include ensuring scoreboard was operational, camera and microphones were positions correctly and connecting devices to PA system Completed game day tasks to include ensuring scoreboard was operational, camera and microphones were positions correctly and connecting devices to PA system
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Education
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2021 -
Southern New Hampshire University
Bachelor's degree, Information Technology -
2019 - 2021
Manchester Community College NH
Associate's degree, Liberal Arts
Community
