Digital Marketing & Automation Specialist

• Jul 2023 - Present

Content Marketing Intern

• Mar 2023 - Aug 2023

Front Desk Agent

• Jun 2022 - Aug 2022

- Provide customer services by solving problems, satisfying requests, operating the phone console, scheduling, and billing for activities as well as making reservations. - Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events, and local and community events and attractions. - Ability to handle and resolve confrontational guest situations. - Provide customer services by solving problems, satisfying requests, operating the phone console, scheduling, and billing for activities as well as making reservations. - Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events, and local and community events and attractions. - Ability to handle and resolve confrontational guest situations.

Front Desk Representative

• Jun 2022 - Aug 2022

Web3/NFT Community Manager

• Sep 2021 - Aug 2022

Operation and administration for online discord communities centered around NFT projects. - Ground-up construction of Discord communities (content drafting, layout design, bot programming) - Onboarding new users and ensuring their continued success as NFT traders. - customer service and conflict resolution for staff. - Cross-collaborated with Product, developer, and marketing teams to draft and disseminate critical information about updates, community events, NFT drops, and bug-related issues when needed. - Organize and host events on Discord servers regularly. - Maintain and promote an open, supportive and respectful community culture on Discord. - Analyze community insights and log informational resources for all teams for rapid iteration. - Manage and scale a team of moderators across a globally diverse spectrum. Projects I have manage(d), moderate(d) and assiste(d): Bizzy Beez (Community management) IRS DAO (Moderation & Construction) Trolex (Community management & Construction) Net Gala (Moderation & Secretarial Duties) Space Otters (Construction) Emorbs (Discord community and Twitter management) Show less

Owner & Head DJ

• Aug 2015 - Aug 2022

Small-scale, self-started DJ Business in Monterey, California. • Independently manage and execute all aspects of small business ownership. • Establish strong relationships with over 15 clients and a variety of venues. • Quick thinking and analyzing, often working under high-pressure timing. • Host small-scale professional live DJ Twitch streams. Small-scale, self-started DJ Business in Monterey, California. • Independently manage and execute all aspects of small business ownership. • Establish strong relationships with over 15 clients and a variety of venues. • Quick thinking and analyzing, often working under high-pressure timing. • Host small-scale professional live DJ Twitch streams.

Technology Consultant and Trainer

• Jan 2018 - Feb 2022

I run a technology support business I created to serve technologically challenged people looking to set up new devices, hear recommendations for new purchases, and learn how to use their tools. Throughout my time doing this, I have successfully helped customers: learn to use, set up, and troubleshoot software programs, Macs, PCs, mobile devices, and other items. I accomplished this using custom made training guides, exercises, and personal knowledge for an utterly hands-on learning experience. ∙ Educate 37 customers on the use of new technologies via facilitated hands on experience and self-drafted custom-tailored lesson plans. ∙Demonstrate strong customer service skills with immediate responses to customer query while executing creative problem-solving techniques to ensure a pleasant experience. ∙ Manage client budgets upwards of $2,000 for purchase, installation and setup of new technology. Show less

Marketing Intern

• Jul 2021 - Sep 2021

• Designed media, drafted copy and managed ads on digital mediums ( Facebook, Instagram, Spotify, Waze, geofencing) and static mediums (Out Of Home billboards and pamphlets). • Constructed, outlined and maintained automated email sale funnels for real estate client applications via HubSpot accumulating close to 100 leads one week after implementation. • Managed ground-up web design for clients with little to no online presence in order to improve traffic and bolster presence. • Designed media, drafted copy and managed ads on digital mediums ( Facebook, Instagram, Spotify, Waze, geofencing) and static mediums (Out Of Home billboards and pamphlets). • Constructed, outlined and maintained automated email sale funnels for real estate client applications via HubSpot accumulating close to 100 leads one week after implementation. • Managed ground-up web design for clients with little to no online presence in order to improve traffic and bolster presence.

Creative Marketing Director

• Mar 2021 - Sep 2021

• Creatively collaborate with and embody the brand of renowned electronic music artist GOSHFATHER with 79,000 monthly listeners and signatures with Spinnin Records and Hey Bite This! • Administrate back end and design work for a new website with features like a demo drop and Email collection/marketing chains. • Construct, strategize and deploy content calendars and marketing campaigns across 5 separate social media channels. • Design, prepare and moderate twitch streams and discord for a community of over 700 followers. • Daily outreach to many community focussed profiles across Instagram, Reddit, and E-mail to drive scalable social media growth. • Day-to-day idea brainstorming and consultation. Show less

Marketing Intern

• Jun 2019 - Aug 2019

Wrote content and engaged with followers of The Organic Produce Summit & The Organic Growers Summit Instagram, Twitter, and Facebook pages. General Office assistant duties (filing, supply runs, email tracking, mail runs). Managed customer data through MailChimp and helped setup & takedown at the Organic Produce Summit tradeshow. Answered phones and provide customer support. ∙ Developed and drafted all social media content for the Organic Produce Summit, doubling social media following in 3 months, increasing reach by nearly 200%. ∙ Facilitated tradeshow setup for 150 exhibitors. ∙ Analyzed online advertisement metrics via Adsense from 15 different digital and analog sources, maintaining balanced and active traffic. Show less

Cyber Security Intern

• May 2018 - Aug 2018

Under the wing of two mentors and using an Ubuntu Linux Docker-based coding system called "labtainers," I built simulation exercise for Graduate students of the Naval Postgraduate School designed to be a self-lead introductory "labs" that break down increasingly difficult cybersecurity protocols and threats into more straightforward parts for classroom analysis. Under the wing of two mentors and using an Ubuntu Linux Docker-based coding system called "labtainers," I built simulation exercise for Graduate students of the Naval Postgraduate School designed to be a self-lead introductory "labs" that break down increasingly difficult cybersecurity protocols and threats into more straightforward parts for classroom analysis.