Maxwell Keesing
Customer Service Representative at Public Transport Victoria- Claim this Profile
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Bio
Credentials
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Bachelor of communications (Media)
RMIT UniversityDec, 2021- Oct, 2024 -
Graphic Design Diploma
TAFE NSWJan, 2015- Oct, 2024
Experience
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Public Transport Victoria
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Transportation/Trucking/Railroad
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1 - 100 Employee
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Customer Service Representative
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May 2022 - Present
Maintaining a 100% call com-pliancy rate and above 90% call handling times. Assisting customers with accessibility issues. Quickly assigned to back-of-house paperwork because of maintaining high standards. Maintaining a 100% call com-pliancy rate and above 90% call handling times. Assisting customers with accessibility issues. Quickly assigned to back-of-house paperwork because of maintaining high standards.
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Graphic Designer
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Sep 2021 - Present
Working for Riley Graphics has been a great experience and has given me a lot of exposure to corporate graphic design. Creating slideshows, email signatures, business cards, posters, and other design collateral for companies such as Be you, The Black dog association, Travel Victoria, and black rock GP. Working for Riley Graphics has been a great experience and has given me a lot of exposure to corporate graphic design. Creating slideshows, email signatures, business cards, posters, and other design collateral for companies such as Be you, The Black dog association, Travel Victoria, and black rock GP.
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Freelance Graphic Designer
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Jun 2016 - Present
Exploring different facets of art and design is my passion. It doesn’t matter if it’s digital or printed, it will always burn my fire. Meeting new and like-minded designers and artists always pushes me further. Since completing my studies at the Design Centre Enmore in 2015 I have learned how to focus while maintaining a professional and effective client approach in my design output. I'm a creative thinker who can connect to peers and clients while producing innovative concepts that fit the brief. I'm currently working as a freelance designer for a number of clients. I have recently focussed on web banners, flyers, and promotional materials. I aim to bring what I have learned over the years into an agency or client-side environment.
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RMIT University
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Australia
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Higher Education
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700 & Above Employee
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Work Integrated learning
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Sep 2021 - Nov 2021
Work-integrated learning (WIL) for RMIT in association with Indigenous-owned company "IndigenousX" undertaking brand research, finding leads, creating presentations, and editing/subtitling video interviews. Work-integrated learning (WIL) for RMIT in association with Indigenous-owned company "IndigenousX" undertaking brand research, finding leads, creating presentations, and editing/subtitling video interviews.
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Samsung Australia
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Australia
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Computers and Electronics Manufacturing
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300 - 400 Employee
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Voice of Customer
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Nov 2011 - Jul 2014
Working at Samsung was a great experience and really honed my customer service skills in ways I will never forget! also learning how to resolve issues and talk to customers experiencing issues that had been escalated beyond the general tech support and customer relations areas was invaluable. Working at Samsung was a great experience and really honed my customer service skills in ways I will never forget! also learning how to resolve issues and talk to customers experiencing issues that had been escalated beyond the general tech support and customer relations areas was invaluable.
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Education
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2019 - 2022
RMIT University
Bachelor's degree, Communication and Media Studies -
2013 - 2015
Design Centre Enmore (DCE)
2015, Graphic Design Advanced Diploma
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