Experience

Serigraph

• United States
• Printing Services
• 200 - 300 Employee

• Business Data Analyst

  • Apr 2023 - Present

  West Bend, Wisconsin, United States



Mason Companies, Inc

• United States
• Consumer Goods
• 100 - 200 Employee

• Business Analyst

  • May 2021 - Apr 2023

  Chippewa Falls, Wisconsin, United States Lead business process improvement efforts utilizing agile methodologies to analyze current processes and provide effective solutions. Administrate and support IT HelpDesk ticketing system. Demonstrate written and oral communication skills working with stakeholders for process improvement items, front end users of business systems, and 3rd party support representatives. Responsible for designing and building reports using database integrations. Follow company… Show more Lead business process improvement efforts utilizing agile methodologies to analyze current processes and provide effective solutions. Administrate and support IT HelpDesk ticketing system. Demonstrate written and oral communication skills working with stakeholders for process improvement items, front end users of business systems, and 3rd party support representatives. Responsible for designing and building reports using database integrations. Follow company practices for documentation pertaining to process improvement efforts. Identify user pain points and requirements in current processes, along with associated risks. Show less



Royal Credit Union

• United States
• Financial Services
• 300 - 400 Employee

• Business Process Analyst Intern

  • Jun 2020 - May 2021

  Eau Claire, Wisconsin, United States Used business practices to analyze current processes and brainstorm to determine solutions, using agile analysis techniques. Designed and built web applications to provide new solutions or enhancements to current business processes through different types of software including forms, workflows, and case management tools. Expanded process abilities by incorporating other software integrations, using APIs and database connections. Demonstrated organization and communication… Show more Used business practices to analyze current processes and brainstorm to determine solutions, using agile analysis techniques. Designed and built web applications to provide new solutions or enhancements to current business processes through different types of software including forms, workflows, and case management tools. Expanded process abilities by incorporating other software integrations, using APIs and database connections. Demonstrated organization and communication skills by leading the entire process for identifying, developing solutions, and implementing process improvements. Used automation tools to help eliminate member touch points, create accountability for business process steps, and send notifications or data across different web services. Facilitated meetings, decided the course of action, and documented project progress. Brought new ideas to the business to demonstrate the abilities of process analysts and organized new ways to create awareness for the capabilities and benefits of enhancing current business processes. Show less