Experience

TicketWeb

• United States
• Entertainment
• 1 - 100 Employee

• Client Services & Equipment Manager

  • Oct 2015 - Present

  Charlottesville, Virginia Area - Client account management, training, event support & system expertise of TicketWeb event ticketing platform - Bug reporting, system development, & user testing in support of Development team - Marketing support for clients engaged in Marketing tools provided by TicketWeb



C3 Presents

• Music
• 200 - 300 Employee

• Ticketing Manager

  • Feb 2010 - Jun 2015

  Austin, Texas Area - Analyze historical sales data & use it to forecast, plan & design online ticket sales websites for major music festivals, special events & concerts. - Manage timelines in collaboration with Marketing, Digital Technology & Production departments for ticket sales, data reporting & access control. - Work with 3rd party vendors to configure event access control using RFID wristband technology for all patrons & staff for major music festivals. - Manage all aspects of ticketing &… Show more - Analyze historical sales data & use it to forecast, plan & design online ticket sales websites for major music festivals, special events & concerts. - Manage timelines in collaboration with Marketing, Digital Technology & Production departments for ticket sales, data reporting & access control. - Work with 3rd party vendors to configure event access control using RFID wristband technology for all patrons & staff for major music festivals. - Manage all aspects of ticketing & credentialing on behalf of the Promoter/Producer, C3 Presents, the 3rd largest concert promoter in the U.S. & Billboard award-winning ‘Top Independent Promoter’ from years 2010-2014. - Large events managed as my responsibility include Lollapalooza 2013-2014, The White House Easter Egg Roll 2012-2015, & Austin Food + Wine Festival 2013-2015. In a support role for my Director, I have assisted with management of Austin City Limits Music Festival 2010-2014 & select events at SXSW Festival 2010-2014. Show less



Live Nation Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Retail Support Coordinator

  • Nov 2008 - Nov 2009

  Greater Los Angeles Area - Prepared training documents & conducted strategic informational sessions to help launch Live Nation retail partner, Blockbuster Video, to sell Live Nation event tickets at 500+ stores nationwide. - Gathered store performance data & developed training sessions & documents for retail partners most in need. - Supported live event ticket sales by working with Live Nation Ticketing Client Services to resolve issues at point of sale.

• Customer Care & Ticket Fulfillment Manager

  • Dec 2006 - Oct 2008

  Crozet, VA - 1st employee hired to manage all aspects of the Customer Care call center, ticket printing office, & fulfillment/shipping operations & staff. - Gathered & reported data relevant to CSR performance & efficiency to make informed decisions about staffing, training, & best practices.



Musictoday

• Musicians
• 1 - 100 Employee

• Escalated Ticketing Support Representative

  • Feb 2006 - Dec 2006

  Crozet, VA - Handled escalated customer ticketing issues transferred from Customer Service Representatives in Call Center. - Day of show, onsite Box Office support duties for John Paul Jones Arena, Charlottesville Pavilion, & All Good Music Festival.



The Guitar Center Company

• United States
• Retail
• 700 & Above Employee

• Assistant Operations Manager

  • Feb 2004 - Oct 2005

  Fairfax, VA - Sales support, Inventory Management & Safety / Ops training for staff of 30+.