Maxmillan Gallagher
Implementation Manager at CVS/Caremark- Claim this Profile
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Bio
Credentials
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Excel 2016: Introduction to Formulas and Functions
LinkedInFeb, 2020- Oct, 2024 -
Financial Analysis: Analyzing the Bottom Line with Excel
LinkedInFeb, 2020- Oct, 2024 -
Financial Analysis: Analyzing the Top Line with Excel
LinkedInFeb, 2020- Oct, 2024 -
Being an Effective Team Member
LinkedInJan, 2020- Oct, 2024 -
Excel 2016 Essential Training
LinkedInJan, 2020- Oct, 2024 -
Excel Quick Tips
LinkedInJan, 2020- Oct, 2024
Experience
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CVS Health Payor Solutions
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Hospitals and Health Care
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1 - 100 Employee
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Implementation Manager
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Jan 2023 - Present
Collaborated extensively with teams across several functional areas to successfully process 3 Implementation Agreements (IT, Integrated Accumulations, Member Communications Operations Employee Group Waiver Plan) ▪ Manage project-specific tasks and coordinate with teams to support client Implementations for coalition work ▪ Assist senior teams with managing critical project timelines through daily reports of team task statuses and outstanding issues ▪ Shadow various implementation managers and functional areas to understand their respective organizational processes and responsibilities Show less
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Aetna, a CVS Health Company
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Quality Analyst
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Jun 2021 - Dec 2022
▪ Improved existing processes by analyzing Post Call Surveys, tracking employee productivity, and standardizing processes and procedures across multiple HEDIS and Medication Adherence teams ▪ Standardized and expanded staff and Manager scorecard operational reporting and 1:1 performance feedback template/tracking ▪ Developed and maintained written procedure outlines, job aid and quick reference guide documentation for department processes ▪ Launched and rolled out a caller ID program working through contracting and implementation with team support Show less
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Aetna, a CVS Health Company
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United States
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Wellness and Fitness Services
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700 & Above Employee
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General Management Intern
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Jun 2020 - Aug 2020
▪ ▪ Analyzed and streamlined reporting capturing customer service representative questions and queries ▪ Worked on claim inventory management for the department ▪ Determined locations and team leaders holding aged claim inventory o Compiled a master list for inventory taken from daily snapshots o Looked for opportunities to reallocate resources to get aged inventory down ▪ Reviewed CSR calls with members and provided feedback on improvements that could be made ▪ ▪ Analyzed and streamlined reporting capturing customer service representative questions and queries ▪ Worked on claim inventory management for the department ▪ Determined locations and team leaders holding aged claim inventory o Compiled a master list for inventory taken from daily snapshots o Looked for opportunities to reallocate resources to get aged inventory down ▪ Reviewed CSR calls with members and provided feedback on improvements that could be made
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Aflac - NYC & Long Island Market
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United States
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Insurance
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1 - 100 Employee
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Universal Intern / Benefits Advisor
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May 2019 - Aug 2019
▪ Completed an extensive health insurance course and passed the state certification test for my license ▪ Worked on the “Aflac Shark Tank” Intern Project ▪ Worked with the Human Resources Department to scout and recruit agents ▪ Completed an extensive health insurance course and passed the state certification test for my license ▪ Worked on the “Aflac Shark Tank” Intern Project ▪ Worked with the Human Resources Department to scout and recruit agents
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Con Edison
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United States
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Utilities
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700 & Above Employee
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Data Analyst Aide
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Jun 2018 - Aug 2018
▪ ▪ Analyzed and streamlined reporting capturing customer service representative questions and queries ▪ Worked on claim inventory management for the department ▪ Determined locations and team leaders holding aged claim inventory o Compiled a master list for inventory taken from daily snapshots o Looked for opportunities to reallocate resources to get aged inventory down ▪ Reviewed CSR calls with members and provided feedback on improvements that could be made ▪ ▪ Analyzed and streamlined reporting capturing customer service representative questions and queries ▪ Worked on claim inventory management for the department ▪ Determined locations and team leaders holding aged claim inventory o Compiled a master list for inventory taken from daily snapshots o Looked for opportunities to reallocate resources to get aged inventory down ▪ Reviewed CSR calls with members and provided feedback on improvements that could be made
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Municipal Credit Union
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United States
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Financial Services
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400 - 500 Employee
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Junior Loan Officer Intern
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Jun 2017 - Aug 2017
▪ Processed Vehicle, Credit Card, and Personal Loans and then sent it off to be decisioned ▪ Spoke with members regarding their loan application and assisted them through the process ▪ Worked on a side project processing liens on vehicles ▪ Processed Vehicle, Credit Card, and Personal Loans and then sent it off to be decisioned ▪ Spoke with members regarding their loan application and assisted them through the process ▪ Worked on a side project processing liens on vehicles
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Municipal Credit Union
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United States
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Financial Services
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400 - 500 Employee
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Quality Assurance Inspector Intern
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Jun 2016 - Aug 2016
▪ Helped check members’ loan applications for correctness and accuracy ▪ Worked on the “MCU: The Competitive Edge” Intern project o Responsible for the Cost-Benefit Analysis for the Loyalty Program and presented such information to the senior management of MCU ▪ Helped check members’ loan applications for correctness and accuracy ▪ Worked on the “MCU: The Competitive Edge” Intern project o Responsible for the Cost-Benefit Analysis for the Loyalty Program and presented such information to the senior management of MCU
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YMCA of the USA (National Resource Office)
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United States
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Non-profit Organizations
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700 & Above Employee
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Summer Camp Counselor
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Jun 2015 - Aug 2015
Counselor responsible for all aspects of managing and developing activity programs for 20+ children (aged 5-10) Counselor responsible for all aspects of managing and developing activity programs for 20+ children (aged 5-10)
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Education
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2021 - 2022
Stony Brook University Graduate School
Master of Business Administration - MBA, Finance and Financial Management Services -
2017 - 2020
Stony Brook University
Bachelor of Science - BS, Applied Mathematics and Statistics, Business Management -
2013 - 2017
Bronx High School of Science
Community
