Sales and Marketing

• Aug 2019 - Present

Front Desk

• May 2019 - Present

Business Owner

• Dec 2010 - Present

Guest Service Representative

• Sep 2018 - May 2019

Supervise the staff and handle associate situations. Train Front Desk staff in technical duties, guest service skills, telephone sales skills, and areas of Customer Service. Ensure staff is properly groomed and uniformed at all times. Ensure work area cleanliness is maintained at all times. Maintain efficiency in the operation of the staff in a high standard of quality of service. Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by motel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process per hotel procedures. Check departing guests out of the hotel as per hotel procedures. Communicate with other hotel departments to maintain a high level of guest satisfaction.

Convention Service Manager

• Sep 2016 - May 2017

Responsible for the coordination of group business booked by the sales department, serving as the liason between the hotel and operating departments and the client. Confirm event related information with the client, and convey this information to the operations staff via group overviews and banquet event orders. Attend weekly meetings with operations staff to review upcoming groups and their requirements. Follow billing procedures to ensure that deposits and/or credit applications are received in a timely manner. Increased sales for Sales Team by upselling additional products, menu items, and meeting space.

Compliance Specialist

• Jan 2015 - Sep 2016

Prepare compliance data by compiling and analyzing internal and external information. Supports the programs by collecting and coordinating internal compliance data with Regional department managers, CEO, and boards members. Compile and generate numerous reports according to different programs throughout the state. Schedule, coordinate, and prepare for quarterly Board of Director meetings by ensuring all reports, proposals, and Resolutions are complied, venue is scheduled, and final details are relayed to board members across the state. Coordinate details for the annual Golf Tournament and any other fundraisers that needed preparation.

Sr, Academic Advisor

• Aug 2011 - Jan 2015

Performs integrated academic advisement and consultation of prospective, current, and former students within College of Education. Assesses academic level and advises on academic programs and changes. Develops academic plans and class schedules. Analyzes application, transfer evaluations, and transcripts for entry and exit from the university. Maintains appropriate records, coordinates or performs special functions associated with an academic function, such as assisting with curriculum planning, committee service, and guiding the work of students. Serves as specialist in certification, athletic eligibility, and/or licensure requirement. Determine student’s admissibility to the university through evaluating high school and college transcripts, GED, SAT and ACT scores, and other miscellaneous documents such as residency and citizenship, confidential documents, and letters of recommendation utilizing university programs such as Banner, STARRS, and DARS. Keeping in contact with students through correspondence and telephone to ensure students submit all required documents for admission to the university. Maintains appropriate records for first time freshman, transfer students, and non-degree students. Coordinates and performs the preparation, data entry, verification, and editing of highly confidential student documents to include high school, college, and international applications, transcripts, and miscellaneous documentation. Resolves problems and inconsistencies with data and prepares various reports as needed utilizing STARRS and UNM Banner software. Analyze non-degree applications to determine eligibility and residency requirements. Receives and distributes incoming mail to designated departments. Other responsibilities include cashier, door greeter, returns and refunds, arranging text books, and all customer service inquiries as needed for all bookstore departments.

Advanced Clerk

• Aug 2008 - Jun 2010

Responsible for receiving, filing, and data entry of paternities, deaths, and births in the State of New Mexico. Appointed to serve as front counter cashier for purpose of serving general public with issuance of birth certificates, death certificates, paternities, delayed births, court orders, name changes and customer service. Assist in answering high volume phone calls for call center to provide customer service to customers. Responsible for receiving, filing, and data entry of paternities, deaths, and births in the State of New Mexico. Appointed to serve as front counter cashier for purpose of serving general public with issuance of birth certificates, death certificates, paternities, delayed births, court orders, name changes and customer service. Assist in answering high volume phone calls for call center to provide customer service to customers.

Event Coordinator/Planner

• Aug 2006 - Mar 2008

Serve as a liaison between event promoters, organizations, City departments and other public agencies prior to and during events to ensure that facilities, physical setup and personnel are provided to meet the requirements of the event; to make recommendations and facilitate event advertising and promotions. In addition, solicit new events and make recommendations to the City Lodger’s Tax Advisory Board. Assist with tourism and visitor’s services by collaborating with agencies and organizations on behalf of the City. Collaborate with event promoters and organizers to establish goals, priorities and direction; facilitates planning and permitting meetings; assists in processing required permits and required services. Provide on-site coordination which includes problem-solving, decision-making, and interaction with local governments, police agencies, business organizations, state agencies, businesses and individuals. Assist the event promoter in the development of post-activity, evaluation tool and makes recommendations on data sources for future events. Conduct Customer Service trainings to local businesses, as well as train and supervise event support staff and volunteers, solicited for new members using strong communication skills and diplomacy. Attend all related organizational meetings on behalf of company