Experience

Jewish Board of Family and Children's Services

• United States
• Mental Health Care
• 1 - 100 Employee

• Chief Diversity, Equity & Inclusion Officer

  • Apr 2022 - 1 year 9 months

  New York, NY Spearhead strategic diversity and inclusion initiatives agency-wide, improving internal culture and increasing employee engagement and retention. Facilitate, create, and integrate leading-edge DEI best practices. Increase diversity of leadership and management by creating new and re-engineering existing pathways for advancement. Initiate development of new policies, procedures, structures, and workflows to foster diverse, equitable, and inclusive workplace. Oversee efforts to define and… Show more Spearhead strategic diversity and inclusion initiatives agency-wide, improving internal culture and increasing employee engagement and retention. Facilitate, create, and integrate leading-edge DEI best practices. Increase diversity of leadership and management by creating new and re-engineering existing pathways for advancement. Initiate development of new policies, procedures, structures, and workflows to foster diverse, equitable, and inclusive workplace. Oversee efforts to define and establish shared vocabulary, frameworks, and norms around diversity equity, inclusion, and anti-racism. Collaborate with Chief People Officer to review current processes and establish new hiring and internal promotion policies. Assist in designing plans to ensure racial representation and equity at agency’s board, executive, senior leader, and frontline management levels. Key Contributions: • Launch Thrive Professional Development Program to cultivate career goals of employees. • Develop and implement Inclusive Leadership Training to elevate equity, inclusivity, and effective management. • Leverage intranet to educate and facilitate dialogue around diversity, equity, and inclusion. • Partner with board members in establishing Human Capital & Talent Committee to identify diversity, equity, • inclusion, and accessibility priorities. • Manage and administer employee engagement survey to cultivate culture of inclusion. Show less



Mount Sinai Morningside

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Director, Patient Experience & Cultural Transformation

  • Jul 2019 - Mar 2022

  New York, NY Assumed integral role and promotion to transform culture by creating alignment with vision, mission, values, and strategic plan of organization. Developed and implemented programs and workshops to engage leadership, providers, and staff in enhancing patient experience. Planned, organized, and directed activities in support of Employee Experience and Engagement initiatives including Reward & Recognition, Onboarding, Wellness, Career Cultivation, and Education. Co-developed and executed strategic… Show more Assumed integral role and promotion to transform culture by creating alignment with vision, mission, values, and strategic plan of organization. Developed and implemented programs and workshops to engage leadership, providers, and staff in enhancing patient experience. Planned, organized, and directed activities in support of Employee Experience and Engagement initiatives including Reward & Recognition, Onboarding, Wellness, Career Cultivation, and Education. Co-developed and executed strategic plan to achieve and sustain cultural alignment. Provided direction and support in diversity leadership and cultivating anti-racist culture. Engaged with stakeholders and hospital leadership to develop and implement process innovations and quality improvements, encouraging and leading positive organizational growth. Key Contributions: • Directed and monitored targeted patient experience improvement initiatives, resulting in increase of hospital rating (36th to 40th percentile) and likelihood to recommend (39th to 51st percentile) HCAHPS metrics. • Originated and managed Cultural Transformation Workstream Taskforce, inter-departmental group of • 30+ leaders, enhancing and improving organization culture. • Led Shoulder to Shoulder Taskforce, inter-departmental group of 50+ leaders, dedicated to • cultivating culture of diversity, inclusion, and anti-racism.

• Assistant Director, Patient Experience

  • Jan 2017 - Jul 2019

  New York, NY Oversaw and monitored targeted patient experience improvement initiatives. Communicated and built momentum for improving patient experience by creating interactive workshops and seminars to improve engagement and awareness. Collaborated with leadership to integrate principles of patient-centered care and establish key metrics to measure success. Key Contributions: • Administered rollout of organization’s mission, vision, and values to drive and enhance employee… Show more Oversaw and monitored targeted patient experience improvement initiatives. Communicated and built momentum for improving patient experience by creating interactive workshops and seminars to improve engagement and awareness. Collaborated with leadership to integrate principles of patient-centered care and establish key metrics to measure success. Key Contributions: • Administered rollout of organization’s mission, vision, and values to drive and enhance employee engagement. • Managed and launched Mount Sinai Health System Experience to 3,000 employees. • Created several employee experience initiatives, increasing employee engagement, teamwork, and staff morale. • Served as Co-Chair of Diversity & Inclusion Committee, developing and executing strategic plan focused on supplier diversity, training and education, and staff development and engagement.



Northwell Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Manager, Patient and Family Services

  • Feb 2015 - Dec 2016

  New Hyde Park, NY Supervised patient and family services program including oversight of gift shop, volunteer services, and welcome desk. Collaborated with management and staff to develop patient- and family-centered care initiatives. Created and initiated strategies to improve patient experience and participate in new program development and implementation. Analyzed patient experience scores for performance improvement trends and presented program results in nursing and executive leadership meetings. Developed… Show more Supervised patient and family services program including oversight of gift shop, volunteer services, and welcome desk. Collaborated with management and staff to develop patient- and family-centered care initiatives. Created and initiated strategies to improve patient experience and participate in new program development and implementation. Analyzed patient experience scores for performance improvement trends and presented program results in nursing and executive leadership meetings. Developed and facilitated training programs for hospital staff and volunteers. Recruited, trained, and placed new concierge staff to create family-centered and welcoming overall experience. Managed welcome desk staff ensuring exceptional customer experience to families, patients, and visitors. Key Contributions: • Appointed as culture leader and spearheaded Culture of C.A.R.E. classes for 1300 employees to enhance patient experience and improve patient satisfaction scores. • Selected for and participated in High Potential Executive training program. • Originated concierge/welcome desk and supervised daily activities.

• Coordinator, Volunteer Services

  • Dec 2010 - Feb 2015

  New Hyde Park, NY Developed effective methods of recruiting and screening potential volunteers to increase staffing and decrease turnover. Coached and mentored volunteers on how to provide empathetic, patient-focused service to patients and families. Designed and revamped orientation and training to enhance knowledge, education, and skills of staff. Created recruitment website to increase visibility of program and encourage new applicants. Key Contributions: • Increased active volunteer count by 50%… Show more Developed effective methods of recruiting and screening potential volunteers to increase staffing and decrease turnover. Coached and mentored volunteers on how to provide empathetic, patient-focused service to patients and families. Designed and revamped orientation and training to enhance knowledge, education, and skills of staff. Created recruitment website to increase visibility of program and encourage new applicants. Key Contributions: • Increased active volunteer count by 50% within initial 8 months of hire. • Surpassed goal of 25,000 volunteer hours within first 8 months of employment.



Northwell Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Compliance Coordinator

  • Jan 2009 - Jan 2010

  New Hyde Park, NY



Lendlease

• Australia
• Real Estate
• 700 & Above Employee

• Manager, Regional Foundation

  • Sep 2007 - Jul 2008

  New York, NY



NewYork-Presbyterian Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Manager, Volunteer Services

  • Sep 2001 - Aug 2007

  New York, NY



Big Brothers Big Sisters of NYC

• Non-profit Organizations
• 1 - 100 Employee

• Coordinator

  • Nov 1999 - Aug 2001

  New York, NY