Maxim Sheaib
Leader of Visitor Experience & Customer Service - Service Excellence at Qatar Tourism- Claim this Profile
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English Full professional proficiency
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French Full professional proficiency
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Arabic Native or bilingual proficiency
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Russian Native or bilingual proficiency
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Ukrainian Limited working proficiency
Topline Score
Bio
LinkedIn User
Maxim is a energetic and responsible person; very hands-on and effective. I would not hesitate to recommend Maxim to any future employer.
Thomas Wong
I had the honour working with Maxim during my tenure with Marina Bay Sands. He demontrates high service quality in his work and has very high expectations on his service delivery. Maxim is definitely an asset to his employer(s)!
LinkedIn User
Maxim is a energetic and responsible person; very hands-on and effective. I would not hesitate to recommend Maxim to any future employer.
Thomas Wong
I had the honour working with Maxim during my tenure with Marina Bay Sands. He demontrates high service quality in his work and has very high expectations on his service delivery. Maxim is definitely an asset to his employer(s)!
LinkedIn User
Maxim is a energetic and responsible person; very hands-on and effective. I would not hesitate to recommend Maxim to any future employer.
Thomas Wong
I had the honour working with Maxim during my tenure with Marina Bay Sands. He demontrates high service quality in his work and has very high expectations on his service delivery. Maxim is definitely an asset to his employer(s)!
LinkedIn User
Maxim is a energetic and responsible person; very hands-on and effective. I would not hesitate to recommend Maxim to any future employer.
Thomas Wong
I had the honour working with Maxim during my tenure with Marina Bay Sands. He demontrates high service quality in his work and has very high expectations on his service delivery. Maxim is definitely an asset to his employer(s)!
Experience
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Qatar Tourism
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Qatar
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Travel Arrangements
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1 - 100 Employee
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Leader of Visitor Experience & Customer Service - Service Excellence
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2021 - Present
It is a newly established role in Qatar Tourism. The purpose is to monitor and enhance the overall visitor’s experience and satisfaction on a national scale and establish Qatar as a leader in delivering high-quality hospitality and tourism services. In addition, I lead and develop improvement strategies across the entire visitor journey map and directly report to the Vice President of Service Excellence. I’m defining and developing visitor experience and customer service strategies by applying a holistic approach to create cohesion among all internal and external stakeholders to create a long-term impact. I’m collaborating closely with Senior Leadership and colleagues in designing, planning, and implementing entirely new initiatives such as Qatar Clean, Visitor Information Centers, formation of Service Excellence Quality Index, China Readiness, dissemination of tourism information across touchpoints, and many other projects. I’m heading the planning, implementation, and improvement of visitor experience operations and initiatives within the assets, tourist attractions, museums, hotels & restaurants across Qatar, following Qatar’s National Tourism Strategy. I’m introducing and executing public policies, guidelines, and procedures in the enhancement of visitor experiences and customer services, in liaison with private and government entities, and utilizing technologies and digital tools.
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Kim Gloves
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Thailand
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Manufacturing
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1 - 100 Employee
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Board Advisor
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Apr 2018 - Present
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Member Board Of Directors
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Apr 2015 - Apr 2018
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Executive Director
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Apr 2015 - Apr 2018
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Ariss Global
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Thailand
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Manufacturing
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1 - 100 Employee
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Business Owner
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Jul 2019 - Present
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Director
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Jul 2019 - Present
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Co-Founder
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Jul 2019 - Present
Professional Services and Management company including International Trade and Development with import and export operations.
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Swencore
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Vietnam
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Business Consulting and Services
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Board Advisor
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Jul 2019 - Present
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Member Board Of Directors
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Nov 2015 - Jul 2019
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Co-Founder & Managing Partner
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Oct 2015 - Jul 2019
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Multi-Property EAM - Deputy General Manager
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2019 - 2019
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Anantara Hotels, Resorts and Spas
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Thailand
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Hospitality
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700 & Above Employee
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Director of Front of House Operations
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Oct 2013 - 2015
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Marriott International
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United States
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Hospitality
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700 & Above Employee
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Assistant Front Office Manager
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Aug 2011 - Oct 2013
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Marina Bay Sands
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Singapore
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Hospitality
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700 & Above Employee
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Assistant Manager VIP Food & Beverage Operations
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Sep 2010 - Aug 2011
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Marriott International
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United States
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Hospitality
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700 & Above Employee
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Guest Services Manager
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2008 - Sep 2010
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Senior Management Trainee
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2008 - 2008
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Rooms Division
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2007 - 2008
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IHG Hotels & Resorts
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United Kingdom
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Hospitality
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700 & Above Employee
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Food And Beverage
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2006 - 2006
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Education
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2022 -
HEC Paris
Executive MBA -
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Cornell University
Masters -
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Ecole hôtelière de Lausanne
Bachelor Of Science -
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University La Sagesse
Bachelor Of Science -
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College Sacre Coeur
Baccalaureat
Community
