Experience

International English Academy

• Egypt
• Education Administration Programs

• English Language Teacher

  • Mar 2015 - Present

  Build lesson plans with specific learning aims and objectives containing detailed steps carried out methodically; contexts are based on students' real life interests. Teach English to classes of 6 to 15 international students in order to enhance their confidence in speaking, listening, reading and writing. A communicative approach is preferred and taught over form; grammar is explained by eliciting its rules from the shown contexts; i.e. a metalinguistic reflection/guided discovery is used in order for students to discover the grammar by themselves (Celta guidelines). ● Engage students in ‘open talk’ time fostering teamwork, enhancing motivation, and improving their speaking skills. Show less



Drug Enforcement Administration

• Law Enforcement
• 700 & Above Employee

• Analytical Linguist

  • Mar 2010 - Feb 2015

  Intercept electronic communications. Decipher code words and analyze information. Carry out precise and accurate translations for local law enforcement agencies, and federal agencies such as DEA and ICE. Receive a large volume of calls to be relayed to the agent on duty, or the surveillance teams. Intercept electronic communications. Decipher code words and analyze information. Carry out precise and accurate translations for local law enforcement agencies, and federal agencies such as DEA and ICE. Receive a large volume of calls to be relayed to the agent on duty, or the surveillance teams.



Target Financial Services

• Insurance
• 1 - 100 Employee

• Bilingual Customer Service Representative

  • Jan 2006 - Mar 2010

  Resolve customer complaints via phone, email, etc. Communicate with customers and verify account information. Greet customers warmly and ascertain problems or reasons for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Suggest solutions when a challenging issue ensues. Attempt to persuade customers to reconsider cancellation. Inform customers of deals and promotions. Sell products and services. Work with customer service managers to ensure proper customer service is being delivered. Handle changes in policies or renewals. Show less