Experience

Student Flights Australia

• Leisure, Travel & Tourism
• 1 - 100 Employee

• Travel Consultant

  • Aug 2015 - Present

  Played a key role in taking store from 20k loss in 15/16 FIN year to over 10K profit in 16/17 FIN year Providing an intermediary service between clients and suppliers to plan leisure and business travel arrangements Meeting monthly KPI's and sales targets consistently Preparing complex itineraries for clients, requiring patience and attention to detail Liaising with a wide range of clients and suppliers to reach favorable outcomes, requiring strong interpersonal skills Advising clients on travel regulations and destinations using my extensive knowledge of the industry Spending extended periods of time with clients and suppliers creating and maintaining personal relationships in order to achieve a set outcome



Park8 Hotel

• Hospitality

• Front Desk

  • Sep 2014 - Aug 2015

  Provided first class customer service as a front-line member of staff in a small luxury boutique hotel Responsible for greeting, checking-in and checking-out guests Interacted with a range of guests from a variety of backgrounds Worked as only staff member in hotel after 6pm – responsible for all guests Undertook a range of set administrative tasks Provided first class customer service as a front-line member of staff in a small luxury boutique hotel Responsible for greeting, checking-in and checking-out guests Interacted with a range of guests from a variety of backgrounds Worked as only staff member in hotel after 6pm – responsible for all guests Undertook a range of set administrative tasks



Sheraton on the Park Hotel

• Food and Beverage Attendant

  • Mar 2014 - Aug 2014

  Providing first class customer service in a 5 star hotel environment Interacted with a range of customers from a variety of backgrounds to meet their requirements Worked as part of an effective team to deliver high quality results and experiences for guests Implemented managerial strategies to work towards sales and promotion targets Responsible for set up and clean down of entire restaurant Providing first class customer service in a 5 star hotel environment Interacted with a range of customers from a variety of backgrounds to meet their requirements Worked as part of an effective team to deliver high quality results and experiences for guests Implemented managerial strategies to work towards sales and promotion targets Responsible for set up and clean down of entire restaurant



Camp Matawa Wisconsin

• Camp Counsellor

  • Jun 2013 - Aug 2013

  Worked as a counsellor at a camp in the USA for children who have lost a family member through military service Responsible for safety and supervision of children at all times Worked as part of an effective team to deliver the best outcomes for staff and campers Demonstrated a high level of empathy with children from troubled family backgrounds who were under enormous mental stress, many with depression and anxiety issues Established a high level of trust with the children in my care and provided them with the support that they required Showed commitment, responsibility and motivation while under large amounts of pressure in a high stress, high intensity setting



Twig World

• United Kingdom
• Media Production

• Intern

  • Feb 2013 - Jun 2013

  Intern at a technology start-up in the education sector which is the market leader in digital classroom content Developed a first-hand understanding of how technology is changing the traditional student/teacher paradigm Led a team to develop a national marketing campaign to gauge interest levels in Twig products Interacted with school principals and teachers to develop new products best suited to their needs Participated in round table discussions with CEOs, principals and industry leaders who drew on my university and high school experiences