Experience

RIDE! space

• France
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Chief Operating Officer

  • Sep 2023 - Present



Flatlooker - Votre gestion locative innovante

• France
• Real Estate
• 1 - 100 Employee

• Senior Manager - Business Operations

  • Apr 2023 - Present

  - Develop and implement effective business operations strategies to maximize organizational efficiency and profitability; - Oversee daily operations of the business; - Analyze business processes and identify areas of improvement; - Identify and resolve operational issues, recommend solutions to senior management and lead projects in Customer Success, Field Operations & Sales; - Management of the Operations team; - Automatisation, improvment or externalisation of processes;

• Senior Manager - Operations & Customer success

  • Dec 2022 - Apr 2023

• Manager - Operations & Customer Success

  • May 2021 - Dec 2022

  - Responsible for daily operations throughout France. - Direct supervision of two teams of a total of 15 people. - Optimisation of the efficiency of teams through implementation of new process, tools and automatization. - Strategic advices & decisions for development, recruitment and organisation. - Working on putting client satisfaction at the centre of our business. - Definition, creation and control of KPIs.

• Operations Manager

  • Nov 2020 - May 2021



W Management International

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Head of Operations - Europe

  • Apr 2019 - Sep 2020

  - Responsible for daily operations in 5 cities of different countries in Europe (UK, France, Ireland, Belgium, Switzerland) - Supervision and completion of maintenance and renovation works in residential. - Personal management of 10 people day to day: planing, coaching, organising. - Supervision of several teams throughout Europe, in total around 50 people. - Strategic advice and decisions for development, recruitment and organisation during meetings with the Founders. -… Show more - Responsible for daily operations in 5 cities of different countries in Europe (UK, France, Ireland, Belgium, Switzerland) - Supervision and completion of maintenance and renovation works in residential. - Personal management of 10 people day to day: planing, coaching, organising. - Supervision of several teams throughout Europe, in total around 50 people. - Strategic advice and decisions for development, recruitment and organisation during meetings with the Founders. - Recruitment, training and management of new staff. - Creation from scratch of internal processes and training of them for several departments: Business Development, Human Resources, Operations, Customer Service. - Implementation and management of several software: Trello, Monday.com, Airtable, Bamboo HR, Slack, Kigo, Guesty, Zapier… - Improvement of internals processes through automations. - Sourcing of new clients, closing of new deals and renegotiations of contracts. - Definition, creation and control of our KPIs.

• Operations Manager London

  • Jan 2018 - Apr 2019



Bouygues Bâtiment Ile-de-France

• France
• Construction
• 700 & Above Employee

• Site supervisor

  • Feb 2016 - Mar 2016

  - Construction site supervision. - Coordination and management of the workforce. - Completion of pending works with the project manager. - Construction site supervision. - Coordination and management of the workforce. - Completion of pending works with the project manager.



Eiffage

• France
• Construction
• 700 & Above Employee

• Assistant site supervisor

  • Jun 2015 - Jul 2015

  - Verified the correspondence of the plans to the construction site. - Participation at the finals project launch meeting. - Supervising safety standards, suppliers and workforces. - Verified the correspondence of the plans to the construction site. - Participation at the finals project launch meeting. - Supervising safety standards, suppliers and workforces.