Experience

inDrive

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Quality Supervisor (Southeast Asia)

  • Dec 2022 - Present

  - Monitor incidents in the SEA region, including criminal and viral situations - Analyze the region’s problems - Directly manage the Service Quality team for SEA (supervision responsibilities are similar to previous position)

• Customer Support Supervisor (Southeast Asia)

  • Sep 2020 - Dec 2022

  - Directly manage support staff from Indonesia, Malaysia, Vietnam, Thailand, Laos and the Philippines - Plan and implement call center strategy - Determine targets for individuals and teams- Recruit new employees and provide them with training and orientation- Ensure a friendly and motivating work environment- Answer questions from staff and provide guidance and feedback- Devise ways to optimize procedures and keep staff motivated, provide staff with specific trainings and workshops- Monitor and evaluate performance of call center agents, verification agents and moderators - Keep management informed on issues and problems- Prepare daily/monthly/annual results and performance reports- Provide with translation of documents - Perform other duties as required Show less



Department for External Economic and International Relations of Moscow

• Official visit manager

  • Jul 2017 - Aug 2017

  - Accompanied the delegation of the Governor of Jakarta - Provided translation and interpretation services - Represented the Department at a reception hosted by the Embassy of Indonesia - Participated in a meeting between the Governor of Jakarta and the Mayor of Moscow as part of the signing of a Memorandum on the continuation of cooperation between Moscow and Jakarta for 2017-2019 - Ensured the participation of the delegation in the grand opening on August 4, 2017 of the 2nd Festival Indonesia in Moscow. Show less